Support Forums

harvestmoon · 05-18-2009, 08:41 PM

Hello,
Recently purchased this software. I've uploaded the 'upload' folder to my domain.

Hostgator instructs me to upload all public files to /public_html.

I do this, and then go to www.mysite.com/setup/index.php, and I get a 404 page.

Am I doing something wrong?

Thanks.

Mike-N-Tosh + · 05-18-2009, 09:07 PM

Just making sure that all the bases are covered.

1. Did you actually use your real domain and not "mysite.com"?
2. Have you registered your domain and have the name servers pointing to your hostgater server?
3. Have you tried the URL without the www?

harvestmoon · 05-18-2009, 09:22 PM

Thanks for speedy response,,

1 - I used my real domain name.

2-I've registered my domain name. If I go to it, I get the hostgator site. I then have to login to see my control panel. It says I have name servers.

3-Yes.

harvestmoon · 05-18-2009, 09:25 PM

I'm chatting with hostgator support; I am gabriola:

(8:19:34 PM) Joe Co: I do not see a folder labeled setup uploaded to the server that has a index.php in it.
(8:21:03 PM) gabriola: First, unzip the zip file you downloaded from the customers area to your hard disk.Upload all the files in the "upload" folder.Open a browser window and visit www.yoursite.com/setup/index.php (replacing 'yoursite' with your Domain Name). Then follow the steps.The final step after installation will be to COMPLETELY DELETE THE ENTIRE 'SETUP' DIRECTORY. If this is not done, your site will not work correctly.
(8:21:15 PM) gabriola: those instructions came with the software.
(8:23:19 PM) Joe Co: There is a upload folder in the public_html folder that has a setup folder in it but there is not a index.php file there.
(8:23:55 PM) gabriola: Should I talk to the support for the software

Lhotch + · 05-18-2009, 10:32 PM

Quote:

Originally Posted by harvestmoon

Hello,
Recently purchased this software. I've uploaded the 'upload' folder to my domain.

Hostgator instructs me to upload all public files to /public_html.

I do this, and then go to www.mysite.com/setup/index.php, and I get a 404 page.

Am I doing something wrong?

Thanks.

You dont upload the upload folder, you upload what is IN that folder.

harvestmoon · 05-18-2009, 10:41 PM

Trying that as I type this. Thank you.

05-18-2009, 08:41 PM	#1
harvestmoon Junior Member Join Date: May 2009 Posts: 5 Rep Power: 0	First few steps, using HOSTGATOR. Hello, Recently purchased this software. I've uploaded the 'upload' folder to my domain. Hostgator instructs me to upload all public files to /public_html. I do this, and then go to www.mysite.com/setup/index.php, and I get a 404 page. Am I doing something wrong? Thanks.

05-18-2009, 09:07 PM	#2
Mike-N-Tosh + Developer & Moderator Join Date: Jan 2007 Location: Pennsylvania, USA Posts: 2,324 Rep Power: 70	Just making sure that all the bases are covered. 1. Did you actually use your real domain and not "mysite.com"? 2. Have you registered your domain and have the name servers pointing to your hostgater server? 3. Have you tried the URL without the www? __________________ Mike-N-Tosh IndianaPC.org - A community website (v3.1.10 Developer - heavily modified & used as the CMS) Sandbox [localhost(v3.1.10, v4.0.9, 4.1.10,4.2,5.0)] for development and customization Visit My blog: reviews, tips, tricks, tutorials and my store with Templates, Mods & Docs Web Hosting \| Web Design & Development \| 68 Classifieds Customizations I am not a 68C employee, just a user and try to help out

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05-18-2009, 09:22 PM	#3
harvestmoon Junior Member Join Date: May 2009 Posts: 5 Rep Power: 0	Thanks for speedy response,, 1 - I used my real domain name. 2-I've registered my domain name. If I go to it, I get the hostgator site. I then have to login to see my control panel. It says I have name servers. 3-Yes.

05-18-2009, 09:25 PM	#4
harvestmoon Junior Member Join Date: May 2009 Posts: 5 Rep Power: 0	I'm chatting with hostgator support; I am gabriola: (8:19:34 PM) Joe Co: I do not see a folder labeled setup uploaded to the server that has a index.php in it. (8:21:03 PM) gabriola: First, unzip the zip file you downloaded from the customers area to your hard disk.Upload all the files in the "upload" folder.Open a browser window and visit www.yoursite.com/setup/index.php (replacing 'yoursite' with your Domain Name). Then follow the steps.The final step after installation will be to COMPLETELY DELETE THE ENTIRE 'SETUP' DIRECTORY. If this is not done, your site will not work correctly. (8:21:15 PM) gabriola: those instructions came with the software. (8:23:19 PM) Joe Co: There is a upload folder in the public_html folder that has a setup folder in it but there is not a index.php file there. (8:23:55 PM) gabriola: Should I talk to the support for the software

05-18-2009, 10:41 PM	#6
harvestmoon Junior Member Join Date: May 2009 Posts: 5 Rep Power: 0	Trying that as I type this. Thank you.

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First few steps, using HOSTGATOR.

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