Support Forums

bjdarv + · 05-05-2009, 11:31 PM

I purchased 68c 4.1.2 along with the install support last week, but had to change my server platform and resent the request for my install to continue since the server was ready for installation on Apr 30. However, I have received no reply back from support up to now at 9:00pm ET. I even sent two more emails to support with no response. Is it usual for so much time to pass before installation is carried out?

Lhotch + · 05-05-2009, 11:38 PM

Quote:

Originally Posted by bjdarv

Is it usual for so much time to pass before installation is carried out?

No, its not usual to go that long without a reply and what I have seen to generally be the culprit is that the clients mail server is flagging the mail as spam.

I recommend you add 68classifieds.com tou your white list and submit another ticket.

bjdarv + · 05-05-2009, 11:58 PM

I have used my live.com account to respond directly to the support team's email which I had received within my mailbox so this is not the problem. I have received three support emails already via my email account and would respond directly from the particular email. Only today I visited the ticket and made a further comment.

Eric Barnes · 05-06-2009, 05:23 PM

Hi, Can you post your ticket id and I will look into this? We are swamped with tickets at the moment and it may have been over looked.

bjdarv + · 05-06-2009, 11:34 PM

Quote:

Originally Posted by Eric Barnes

Hi, Can you post your ticket id and I will look into this? We are swamped with tickets at the moment and it may have been over looked.

Thanks. My first support ticket is [68SUPPORT #YOC-502129]. I opened a second support ticket [68SUPPORT #GUY-588486] today. Your help will be appreciated. I'm anxious to get my site up and running ASAP.

Regards.

05-05-2009, 11:31 PM	#1
bjdarv + Junior Member Join Date: May 2009 Posts: 3 Rep Power: 0	Install Time Frame I purchased 68c 4.1.2 along with the install support last week, but had to change my server platform and resent the request for my install to continue since the server was ready for installation on Apr 30. However, I have received no reply back from support up to now at 9:00pm ET. I even sent two more emails to support with no response. Is it usual for so much time to pass before installation is carried out?

05-06-2009, 05:23 PM	#4
Eric Barnes 68 Classifieds Staff Join Date: Mar 2006 Location: Belmont, NC Posts: 5,489 Rep Power: 136	Hi, Can you post your ticket id and I will look into this? We are swamped with tickets at the moment and it may have been over looked. __________________ Eric Barnes 68 Classifieds Developer Customer Area \| Issue Tracker \| Documentation \| 68C Mods \| 68 @ Twitter \| My Modules

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05-05-2009, 11:58 PM	#3
bjdarv + Junior Member Join Date: May 2009 Posts: 3 Rep Power: 0	I have used my live.com account to respond directly to the support team's email which I had received within my mailbox so this is not the problem. I have received three support emails already via my email account and would respond directly from the particular email. Only today I visited the ticket and made a further comment.

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Install Time Frame

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