Is support working? desperate for support

[vega6143]

hello,

I have being sending tickets to the administration support since a couple of days a go, before christmas and they still haven't reply, does sombody knows what's happening?

See these are my problems, some of you guy try to give me a hand but still did not work out, and still can't launch my website and i am past dead line.

1. The place an ad link it's not atomaticaly forwarding unregister user to the login page so they from there register.

2. The logout link does not forward to the home page.

3. Images are uploading twice,

What happens when try to place an ad:

1. Select category
2. Enter info on ad
3. I upload the image

Now when I press upload it just goes to a blank page and I have to reload
the page and then it says you have uploaded 2 pic's out of one and I have
it so you can upload only one pic, and then I have to press the skip this
step button so I can go to the next step, "verify your info".

This is may website: http://www.miejemplar.com in case some body whants to check out the code, please guys can somebody tell me what to do to fix the problems...

Thanks,

Rick

[Maffo]

I believe there is a problem with the headers on your site.

It seems like your pages have trouble when they try to use a the 'php header location'

For example, when you click on place an ad and you are not registered, the code on usercheckout page will check if you are logged in, if so continue, if not, it will try and forward you using the 'php header location'. This will also explain the images problem, as the system looks to see how many images is you have placed, if you have used the full quota you should be forwarded to the next step but this will not work.

IMHO I think that the functions of the 68 script, especially where the codeignitor code has been used, needs thorough scrutiny.

I think a lot of people may have these issues that you are having and may not have even noticed yet.

[Lhotch]

Originally Posted by vega6143

3. Images are uploading twice,

What happens when try to place an ad:

1. Select category
2. Enter info on ad
3. I upload the image

Now when I press upload it just goes to a blank page and I have to reload
the page and then it says you have uploaded 2 pic's out of one and I have
it so you can upload only one pic, and then I have to press the skip this
step button so I can go to the next step, "verify your info".

This is may website: http://www.miejemplar.com in case some body whants to check out the code, please guys can somebody tell me what to do to fix the problems...

Thanks,

Rick

I touched on this image issue in another post, if you are uploading images and the small file upload window disappears and the screen goes blank, then your image is too large and it is eating up all the memory the script is allowed to use. There is nothing 68c can do about the memory limits your host has imposed on your scripts. This may also be compounded if the redirect isnt working properly.

[Maffo]

Larry, I dont think that this is the problem in this case. Although it might be, I think its more likely to be a problem with php headers and the 'location' redirects not working.

Vega, please try with a small image.

[vega6143]

Maffo

Hello, any Idea how ti fix this problem, I am not a programer so I realy don't know where to look, i try re-uploading the usercheckout file that i had on my back up files but still didn't work, and know another problem is that its not recognizing my categories and ther are asign, ...

[vega6143]

Maffo

How can i fix problem with php headers and the 'location' redirects not working. I have no idea where to start...thanks

[vega6143]

And also, now I can't get ther bacause it's not recognazing my catagories...

[Lhotch]

Check your server error logs and see if that gives us a clue.

Also, set your site back to using the default templates and see how it behaves. You site is acting all goofy and since you have modified the tmplates its hard to determine what the problem is.

[vega6143]

Larry

you are saying that I should start from cero, how can I do that? (set my site back)

[Lhotch]

Originally Posted by vega6143

Larry

you are saying that I should start from cero, how can I do that? (set my site back)

Since messing up the templates can mess up your whole site its a good idea to keep a copy of the default template in place and untouched.

Ideally what you do when you want to make changes is create a new folder to hold your new template. You do this in the /templates folder. By default you shpuld have....

/templates/default

then create a new folder and call it what ever you like, for example...

/templates/mycustomtemplate

Then you copy the contents of

/templates/default

into

/templates/mycustomtemplate

and then edit the files in your new directory to modify your site.

When you login to admin your site and goto the main settings page you will have an html dropdown which reads the contents of the /templates folder and populates the dropdown with all the folder names it finds. So, using the above as an example it will now show

default
mycustomtemplate

select the one you want and hit the submit button and the template will change.


If thats not what you did, then you are going to have to reupload the default templat files.

Go ahead and create a new folder in /templates to hold these files and call it "default_untouched" and after the folder is created upload all of the files from within /templates/default from your original zip file to your newly created folder. Once uploaded then log into admin and change the template to "default_untouched" and navigate around your site, see if the redirections work.