Support Forums

mikthefinn + · 05-27-2010, 06:24 AM

What version of 68 Classifieds are you running?
Example: V4.1.6 Designer
v4.1.9 Developer
What template are you using?
Template codes

Please describe in detail the issue you are having: I have customers who having selected a paid for advert who then fail to complete it on their first or second attempt are placing the listing for free on their second or third attempt. For some reason no payment is being requested. This only happens if a customer has failed once or twice to complete a listing and it doesn't happen every time. Any ideas as it's very frustrating losing revenue this way.

Lhotch + · 05-27-2010, 08:00 AM

What payment method?

ronin + · 05-28-2010, 04:15 AM

Rapid question: are you using the "Stop Incomplate Listing" module?

mikthefinn + · 06-02-2010, 07:02 AM

I'm using paypal

mikthefinn + · 06-02-2010, 07:02 AM

No I'm not, why do you think this may help?

seymourjames + · 06-02-2010, 07:33 AM

Are you saying that they are coming back and still selecting a paid package and it is not requesting payment or are you saying that they are coming back and selecting a free package which would be their right to do so if you offer a free listing?

mikthefinn + · 06-07-2010, 09:46 AM

They are coming back and selecting the same paid for package as selected initially but are able to activate the advert without making payment

**John Snyder** + · 06-07-2010, 11:03 AM

Are you using quick checkout or the standard one?

zooi + · 02-15-2011, 02:10 PM

I have got something similar.
Somebody want to place a featured listing and choose the paid option. After completing the standard checkout procedure something went wrong in the end and the listing was placed in his account but the listing was in first not shown at the website. Via the account the featured listing was somehow activated without receiving any payment in PayPal and is now shown in the featured part of the website
I have simulate is myself and indeed it is possible to place featured paid listings on the website for free!

I'm a little concerned about this. How to solve this issue? Maybe I screwed up something in the payment providers?

Somebody who had the same issue and came to a solution?

zooi + · 02-15-2011, 03:04 PM

Ok, I think I have it. I have now only activated Paypal as payment provider.
If I test it I can still place normal free listings and I can place featured paid listings. I think this will do the trick, but I will do some more test and try to simulate mistakes.

05-27-2010, 06:24 AM	#1
mikthefinn + Customer Join Date: Oct 2008 Posts: 10 Rep Power: 11	No payment being requested after failed listings What version of 68 Classifieds are you running? Example: V4.1.6 Designer v4.1.9 Developer What template are you using? Template codes Please describe in detail the issue you are having: I have customers who having selected a paid for advert who then fail to complete it on their first or second attempt are placing the listing for free on their second or third attempt. For some reason no payment is being requested. This only happens if a customer has failed once or twice to complete a listing and it doesn't happen every time. Any ideas as it's very frustrating losing revenue this way.

05-27-2010, 08:00 AM	#2
Lhotch + curmudgeon Join Date: Mar 2006 Posts: 5,378 Rep Power: 135	What payment method? __________________ Larry Knowledge *learned* is more valuable than knowledge *given*.

05-28-2010, 04:15 AM	#3
ronin + Customer Join Date: Sep 2008 Posts: 51 Rep Power: 12	Rapid question: are you using the "Stop Incomplate Listing" module? __________________ Kill your friends! Send a Ronin..

06-02-2010, 07:33 AM	#6
seymourjames + All Hands On Deck Join Date: Mar 2008 Posts: 3,120 Rep Power: 77	Are you saying that they are coming back and still selecting a paid package and it is not requesting payment or are you saying that they are coming back and selecting a free package which would be their right to do so if you offer a free listing? __________________ "The fool doth think he is wise, but the wise man knows himself to be a fool.". TemplateCodes.com for 68C, Version 4 Templates and list your 68C site on ClassifiedCodes.com

06-07-2010, 11:03 AM	#8
John Snyder + Staff Join Date: Mar 2006 Location: New Jersey Posts: 2,074 Rep Power: 65	Are you using quick checkout or the standard one? __________________ John 68C Staff 68C Downloads \| Report a Bug \| Knowledge Base If you have a current support subscription, you can Submit a Support Ticket

06-02-2010, 07:02 AM	#4
mikthefinn + Customer Join Date: Oct 2008 Posts: 10 Rep Power: 11	I'm using paypal

06-07-2010, 09:46 AM	#7
mikthefinn + Customer Join Date: Oct 2008 Posts: 10 Rep Power: 11	They are coming back and selecting the same paid for package as selected initially but are able to activate the advert without making payment

02-15-2011, 02:10 PM	#9
zooi + Customer Join Date: Oct 2010 Posts: 53 Rep Power: 3	I have got something similar. Somebody want to place a featured listing and choose the paid option. After completing the standard checkout procedure something went wrong in the end and the listing was placed in his account but the listing was in first not shown at the website. Via the account the featured listing was somehow activated without receiving any payment in PayPal and is now shown in the featured part of the website I have simulate is myself and indeed it is possible to place featured paid listings on the website for free! I'm a little concerned about this. How to solve this issue? Maybe I screwed up something in the payment providers? Somebody who had the same issue and came to a solution? __________________ Kopen en verkopen van nieuwe en 2ehands kinderspullen op de kinderspullen marktplaats Last edited by zooi; 02-15-2011 at 02:13 PM.

02-15-2011, 03:04 PM	#10
zooi + Customer Join Date: Oct 2010 Posts: 53 Rep Power: 3	Ok, I think I have it. I have now only activated Paypal as payment provider. If I test it I can still place normal free listings and I can place featured paid listings. I think this will do the trick, but I will do some more test and try to simulate mistakes. __________________ Kopen en verkopen van nieuwe en 2ehands kinderspullen op de kinderspullen marktplaats

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No payment being requested after failed listings

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