Hi Designer4.0.9 Have done severel tests with different email addresses and have registered several acounts on my site no confirmation emails are being sent out (using smtp) but adminemail address is recieving new order, contact us ,etc When i was not using smtp it was sending confirmation mail to all regisrations but was not getting any contact us mail or new order mail Sorry guys but I have spent all day trying to figure it out. but have now come to a grinding halt and have to give in and ask for help Dave
I think I understand what you are saying. The problem is.. the system does not send emails to the customer when they place an order if they have selected 'pay by check/email'. You will see several postings on this forum requesting that this should be the case (or else how does the customer know where to send the check to?)
Still not there Sirry Guys, I am now lost and beginning to wish i had never started my project I am not using smtp and all members who register are getting confirmation emails which is important as there is some info on how to use the site on it However when a member try's to contact us using the contact link on the Nav menu nothing happens, no mail making it look like i am ignoring all messages, I also do not get email notification when i get a new order so I am having to do everything through the dashboard But if I switch to smtp the role reverses Can I somehow set up the contact link and new order message to send email to a different address other than the site address, contact@ instead of admin@(site email) Cheers Dave Designer 4.0.9
Go to Settings -> Main Settings -> Site Email and change it to some Gmail address. Use SMTP Server for email: Yes SMTP Server Address: tls://smtp.gmail.com SMTP Username: (enter your full gmaill address) SMTP Password: (enter your gmail password) SMTP Port: 465 Make some tests. If it works just leave it that way. If it not works try: Go to Settings -> Main Settings -> Site Email and change it to some Gmail address. Use SMTP Server for email: No
But Why? Hi SecondShoe, Eric I was not getting any emails either way while I had my SMTP settings -- until recently discovering it was the SMTP problem in my conversation with Lrry Hotch -- and THEN started getting everything with a gmail address. (havent checked being able to be contacted yet) But why? I hve a dedicated VPS & db-backed email client set up to do this very thing, so I can keep track of customers -- why do I have to chuck it and just use gmail? Is not there any other way? The SMTP settings I put in were exactly the same as i use for my standard email accounts. Is there a fix so I do not have to go through gmail? Thanks BarryG
Hi, No you do not have to go through gmail that is just an option and useful for debugging. As for your setup if it works using gmail or any other smtp then it should work through yours. Unless of course something isn't setup right either in the admin settings or the smtp server you are using.
Ok, Eric. I am going through some kind of disaster here -- lol. I am getting the exact problems as dabdig. My current SMTP settings work day and night on my mail client. I havent tested second's gmail tests but this will have to take some hours. Another oddity is that, with a single email or SMTP Settings: Notification when Ads are placed or edited -- YES -- I do get notified of edited but not when an ad is placed -- and no notification of a new user on single email Manually approve Ads -- NO -- all ads need approval, even when I do not receive notification When user modifies ads should status change -- NO Status always changes to needing approval. Should I open a ticket on this?
In working on my module to allow specific package settings for auth in 4.0.9 I also noticed that when going through the ad placement procedure, using an ad package that requires a price and choosing mail as payment method, the ad is originally created with a status of "payment pending" and then after the last step it changes to "completed pending approval". I wonder if this is somehow related? I was going to install a fresh copy of 4.0.9 and retest but havent got to it yet.
It is designed to do that. If the package has a price and they select check/money order then it will never get automatically approved. Because they haven't actually paid. You should only get an email when an ad is placed and edited. No emails are sent to the site owner when someone registers.
I understand why it doesnt automatically become approved BUT I would think it would have a status of waiting for payment and not waiting for approval.
Working on my module I was thinking if a package has a fee and they chose to pay by mail the status would be waiting for payment. With my module allowing for users to set the required auth for each package independently I was thinking if a package had a fee and mail payment was chosen the order in admin would show pending payment and if that was the case, I didnt want to change it to pending authorization, even if that package was set to require authorization because obviously it would already have to be manually approved when manual payment was received so I wanted the admin to easily be able to differentiate between orders that were paid and just needed auth and orders that where still waiting payment. haha, hows that for a run on sentence
Hi Larry I am "paying" for all new orders, new listings, and new member's listings, with a coupon I created. No email payments because the 4.09 doesnt send emails out so how would I receive an order anyway? Just using coupons. Is this the normal behavior for coupons? Should I open a ticket? thanks! BarryG
Not a run-on sentence to me This makes complete sense, if email auth/ waiting for payment is used. Eric, I understand about not getting emails when someone registers but again, I am not getting emails when an ad is being placed. And, using coupons, everyone is being sent to "waiting for approval." Also, every ad edit changes the status us needing approval, even though I have set changes to not need approval. I will have to take the day to make tests with the vanilla gmail SMTP, but the above it appears to me to be different and not smtp-dependent Barry BarryG
If you have it set to notify you when an ad is placed you should get an e-mail WHEN the order has a status of completed. If someone places and ad using a package that costs money I believe it should respond as follow..... if the ad is placed using a 100% off coupon so no payment is due. Order should be marked as complete and ad visible. Admin should get an e-mail if admin settings set to notify admin of new ads. If the ad is placed and payment is due and an online payment type is chose (ie paypal for example) Once the paypal steps are followed and user makes payment they should be returned to classified site and order will be marked as complete, ad will be visible and e-mail sent if admin settings set to notify admin of new ads. If the ad is placed and payment is due and payment type of mail is selected The order should be set as payment pending and listing will not be visible. However currently the order status shows pending approval. This will not trigger an e-mail to be sent because e-mails get sent once an order is completed. What I recommend you do to make sure your e-mail issues are sorted is create a free ad package. Log out as admin and register as a new user. Make sure user gets registration and activation e-mails. Then have that user place a free ad. Admin should get an e-mail saying ad has been placed if thats how its set in system settings. Since the default behavior is to only send e-mails once an ad is made active, if someone places an ad in a package that costs money their ad will not be active until admin receives payment and approves the order. The normal thank you page after ad placement doesnt give any payment details and the user doesnt get an e-mail stating an ad was placed until the ads order is approved. My snail mail module addresses this situation by displaying a different thank you page and on this page you edit the template to give the user specific instructions for sending in payment via mail. This module also sends the user an e-mail letting them know they placed an ad and you can edit the template to also include payment details.
I've been trying to follow this thread and this may just be me, but I seem to be confused especially when you are referring to the emails that are sent and received. It seems as though you are testing from two different aspects. I think it would help everyone if these were more clearly separated. This is what I mean: END USER email address as registered with the site is [email protected] ADMIN site owner has email address of [email protected] Scenario: END USER registers at the site END USER receives email from [email protected] at [email protected] ADMIN receives nothing Scenario: END USER places ad at the site that is free END USER receives nothing ADMIN receives email to [email protected] -> A new listing has been placed =================================================== Is this not how this is working? Can you specify what exactly is happening using the same format so that everyone can clearly understand what is being sent and what is not being sent to each party. (If you as the site owner have set up an END USER account for testing, then still use END USER as the scenario) This may help get this issue resolved.
Urgent Hi Mike and Hi Eric I and several others have been testing my site for a few days and we are having major catastrophe in discovery of email problems here. And just when we want to get opened. This problem has escalated in stopping our entire operations so any help from anyone is needed right now. HOURS OF TEST RESULTS: ADMN has set all email options per the Eric-approved pure vanilla Gmail settings which was promoted as working. Prior to that, I used the settings as detailed above, which had varying success, but was the exact SMTP statements provided to me by my ISP. I have a VPS server not sharing with anyone. Now, all ADMIN is set to Gmail accounts, because of earlier problems. 1) END USER tries to contact the Webite but ADMIN does not recieve email -- neither the ADMIN or USER get copied. 2) Changes made to listing -- no email notice made to ADMIN 3) New Listing -- no email notice to ADMIN 4) New User -- no email notice to END USER or to ADMIN Conclusion: the Gmail TEST settings provided by earlier person and approved bgy Eric are NOT WORKING for me & I cannot install any other mods or plugins or make any money..... Can somebody help here?? I really need to fix this asap Thanks BarryG
Have you tried your email tests with the password protection on your site turned off. There could be a side effect that is not obvious which is interacting with your VPS. Also, what I used to do is set the payment gateway to paypal but make my listings free or use coupons. Emails then started to arrive. Try that. It is worth a shot.
