Email recpt and new order email not working

[napes +]

Hey guys, using version 4, I have the payment systemd set up as email only, and active.

I have a few packages, with prices.

However, when the customer completes a new order (listing) the recpt email and the new order email do not get sent, although the order shows up (with new listing) in the admin area.

If I set the prce to $0 for each package, it all works as it should.

Any ideas on what I am doign wrong?

[seymourjames +]

Version number please. Put it in your signature.

[napes +]

v4.0.9 Designer

[sunshinemike +]

Hi

I have a problem.

On my site I allow payment via Paypal or "Email Only" (which cannot be removed?) for paid listings - and also offer free listings.

When a listing is added via "Email Only" I wish to recieve the "New Order" Email that I get when someone submits a free listing so I can send them an email detailing how they can pay by Check or money order.

At the moment I only recieve "New Order" emails when someone lists a free ad.

Is there any way I can recieve an email notifying me as soon as a listing is placed via "Email Only" ??

Many thanks

Mike McCann
68C beginner !

[sunshinemike +]

Am having the same problem.

Help Please?

Thanks

[Eric Barnes +]

That is actually the way the system is setup. Since they haven't actually paid an email is not sent. The email generates from the updateOrder method and that is not called unless the order is approved.

[sunshinemike +]

Thanks Eric

Thought that is what you would say! - but I do think it could be handled better.

I have just put a listing onto my site (that is not yet live) as a trial to see what the experience would be like for a customer.

I enter the package I wish to purchase, enter the ad details, upload my pictures and then confirm that I wish to pay via "email only". I have changed the thankyou.tpl page so that It then shows the customer how to pay. (but the customer has to remember to print it out immediately or else he doesnt have any idea how to pay !) I also dont know he has placed a listing unless I physically log-on to the site - I get no email and nor does the customer (this bit you have already explained).

Suppose I then recieve a check in the post and it clears. I go to the admin section and mark listing as 'completed'. But still nothing - I still dont get a confirmation email and nor does the customer. Surely this is wrong. When the payment has been made and the lisitng is 'live' the customer should get an email notifying him that the payment was recieved and processed OK? (or am I doing something wrong? - should the software be sending an email to customer when the listing is approved?)

I have asked Larry H to do me a mod that completely changes the sending of lisiting confirmation emails and the displaying of different thankyou.tpl pages depending on payment method. I will let you have a copy so you can include it at next software release if you wish ?

Mike