upgrade of mysql - ioncube problem - can't access administration

[JWB +]

My server was upgraded:

Mysql database from 4.1.22 to 5.1.48
and php version from 5.1.something to 5.3.3

Good news: front end seems to be working. I have even got a new listing today.
Bad news: I get the following error messages when I try to access: http://domain/administration

Warning: file_exists() [function.file-exists]: open_basedir restriction in effect. File(/usr/local/lib/php/extensions/no-debug-non-zts-20090626/../../../../../../home/ioncube/ioncube_loader_lin_5.3.so) is not within the allowed path(s): (/home/xxxx:/usr/lib/php:/usr/local/lib/php:/tmp) in /home/xxxx/public_html/administration/includes/init.php on line 3

Warning: file_exists() [function.file-exists]: open_basedir restriction in effect. File(/usr/local/lib/php/extensions/no-debug-non-zts-20090626/../../../../../ioncube/ioncube_loader_lin_5.3.so) is not within the allowed path(s): (/home/xxxx:/usr/lib/php:/usr/local/lib/php:/tmp) in /home/xxxx/public_html/administration/includes/init.php on line 3

Warning: file_exists() [function.file-exists]: open_basedir restriction in effect. File(/usr/local/lib/php/extensions/no-debug-non-zts-20090626/../../../../ioncube/ioncube_loader_lin_5.3.so) is not within the allowed path(s): (/home/xxxx:/usr/lib/php:/usr/local/lib/php:/tmp) in /home/xxxx/public_html/administration/includes/init.php on line 3

Warning: file_exists() [function.file-exists]: open_basedir restriction in effect. File(/usr/local/lib/php/extensions/no-debug-non-zts-20090626/../../../ioncube/ioncube_loader_lin_5.3.so) is not within the allowed path(s): (/home/xxxx:/usr/lib/php:/usr/local/lib/php:/tmp) in /home/xxxx/public_html/administration/includes/init.php on line 3

Any suggestion what to do here? For the moment I'm not able to get into the admin area

[Mike-N-Tosh +]

php-scripts-open_basedir-restriction-in-effect-error/

[JWB +]

Thank you Mike. I really appreciate your fast reply and support. I followed your link and as I'm on WHM, there should be following options - as I read it:

The solution or workaround to open_basedir restriction problem is that disable the PHP open_basedir protection altogether, or to exclude the protection for certain privileged user accounts, or to allow access to the additional directory for PHP scripts.

If you�re using cPanel WebHost Manager (WHM), you can easily disable PHP open_basedir protection or exclude certain users from the protection with WHM. Simply go to �Tweak Security� under the �Security� section, then select �Configure� link for �Php open_basedir Tweak�. Inside it, you can enable or disable php open_basedir Protection, or exclude and include hosts from the protection.

I tried the last one: going WHM -> security center -> PHP open_basedir Tweak -> exclude protection (for host = web domain).

Result: The error messages disappeared - but now there is a blank screen = still no access.

Any suggestions?

[JWB +]

Sorry to bother you again. I still have this issues unsolved and obviously it is not ideal not to be able to enter the administration area -> it is blank.

1) Any suggestions?

2)

or to exclude the protection for certain privileged user accounts, or to allow access to the additional directory for PHP scripts.

Sorry, I'm a non technian - how to do this?

[Mike-N-Tosh +]

I would recommend that you contact the support of your hosting service.