Non-responsive support for 2 weeks

[vissa +]

I hope everything is ok.

I created a support ticket and was told help would be coming once I provided FTP passwords/etc. I provided them and haven't heard anything back on the ticket for almost 2 weeks even after repeated requests. Just an update as to the status would be better than nothing.

Is this acceptable as a paying customer that was promised this support before I purchased?

I have PMed, added comments to the ticket, and even used the contact-us form and have been patiently awaiting a reply. Please contact me.

-vissa

[juven14 +]

I'm sure they are not ignoring you. What exactly is the issue, maybe we can help here in the forum?

[Blair +]

Vissa-

Eric's been out of the office taking classes at the local college and won't be back in the office full-time until the beginning of May. He's trying to answer questions in the morning and at night the best he can. As a result, I'm trying my best to answer support requests on my own. But after taking 3 days off around Easter to spend some time with the family, I'm (almost) overwhelmed. I thank God for John and the other fine folks who help answer questions on the forum.

Anyhoo...

I've responded to your support ticket and am looking forward to hearing from you.

[vissa +]

Don't mean to be a bother, but it's been two weeks since I last replied to the support ticket and no response. This has been a blight on my company with regards to my clients. I should have been able to get this up in days and its been months. Although I think it's a great script for the price, I can't in good conscience recommend it at this point to anyone (and we have a lot of community based clients).

I still need my issue resolved though. I can't post all the details here because in the ticket are things like my FTP access. I am not a novice -- have my own servers and run huge forums and lots of online programs/databases. Just 68classifieds is giving me problems with modules (like zip codes and vbulletin integration). Zip codes doesn't work at all. It seems like the modules do not are not able to return proper codes (I've attempted to debug this myself and if I change the modules and main program to use global variables (intead of returns) they seem to work, but without using globals, even returning true/false does not work for some strange reason).

I can give more detail, but most of it is in the ticket.

-vissa

[juven14 +]

Open includes/classes/kernel/Modules.php and if this function looks like this:

PHP Code:

function call_hook($function, $params, $type="user")
    {
        // Find all the user modules
        $sSQL='SELECT name, directory FROM '.PREFIX.'modules WHERE state=3';
         $result=$this->db->query($sSQL);
         
         while($rs=$result->fetch())
         {
             if (@file_exists(FILESYSTEM_PATH .'modules/'.$rs['directory'].'/mod_'.$type.'.php'))
            {
                require_once(FILESYSTEM_PATH .'modules/'.$rs['directory'].'/mod_'.$type.'.php');
            }
            $function_name = $rs['name'].'_'.$function;
            if (function_exists($function_name))
            {
                call_user_func($function_name($params)); // Call $function
            }
         }
         return;
    } 


replace it with this:

PHP Code:

function call_hook($function, $params, $type="user")
    {
        // Find all the user modules
        $sSQL='SELECT name, directory FROM '.PREFIX.'modules WHERE state=3';
         $result=$this->db->query($sSQL);
         
         while($rs=$result->fetch())
         {
             if (@file_exists(FILESYSTEM_PATH .'modules/'.$rs['directory'].'/mod_'.$type.'.php'))
            {
                require_once(FILESYSTEM_PATH .'modules/'.$rs['directory'].'/mod_'.$type.'.php');
            }
            $function_name = $rs['name'].'_'.$function;
            if (function_exists($function_name))
            {
                $return .= call_user_func($function_name, $params); // Call $function
            }
         }
        return $return; 
    } 


The original doesn't handle the module functions that return values and this is usually the first thing I look for when making modules for other sites. If you provided the details you did before I would have suggested this earlier. If you did, than I'm sorry I didn't see it earlier. If this doesn't help, you could also pm me and I can try and resolve these issues for you.