customers not getting email

[dabdig]

Hi

Designer4.0.9

Have done severel tests with different email addresses and have registered several acounts on my site

no confirmation emails are being sent out (using smtp) but adminemail address is recieving new order, contact us ,etc

When i was not using smtp it was sending confirmation mail to all regisrations but was not getting any contact us mail or new order mail

Sorry guys but I have spent all day trying to figure it out. but have now come to a grinding halt and have to give in and ask for help


Dave

[sunshinemike]

I think I understand what you are saying.

The problem is.. the system does not send emails to the customer when they place an order if they have selected 'pay by check/email'. You will see several postings on this forum requesting that this should be the case (or else how does the customer know where to send the check to?)

[Lhotch]

Just an FYI Mike, I saw your post before the edit. Exactly what are you up to?

[dabdig]

Sirry Guys,

I am now lost and beginning to wish i had never started my project


I am not using smtp and all members who register are getting confirmation emails which is important as there is some info on how to use the site on it


However when a member try's to contact us using the contact link on the Nav menu nothing happens, no mail making it look like i am ignoring all messages, I also do not get email notification when i get a new order so I am having to do everything through the dashboard


But if I switch to smtp the role reverses


Can I somehow set up the contact link and new order message to send email to a different address other than the site address, contact@ instead of admin@(site email)


Cheers

Dave

Designer 4.0.9

[SecondShoe]

Go to Settings -> Main Settings -> Site Email and change it to some Gmail address.
Use SMTP Server for email: Yes
SMTP Server Address: tls://smtp.gmail.com
SMTP Username: (enter your full gmaill address)
SMTP Password: (enter your gmail password)
SMTP Port: 465

Make some tests. If it works just leave it that way. If it not works try:

Go to Settings -> Main Settings -> Site Email and change it to some Gmail address.
Use SMTP Server for email: No

[Eric Barnes]

Great idea there.

[Bronxgodzilla]

Hi SecondShoe, Eric

I was not getting any emails either way while I had my SMTP settings -- until recently discovering it was the SMTP problem in my conversation with Lrry Hotch -- and THEN started getting everything with a gmail address. (havent checked being able to be contacted yet) But why? I hve a dedicated VPS & db-backed email client set up to do this very thing, so I can keep track of customers -- why do I have to chuck it and just use gmail? Is not there any other way?

The SMTP settings I put in were exactly the same as i use for my standard email accounts. Is there a fix so I do not have to go through gmail?

Thanks
BarryG

[Eric Barnes]

Hi,

No you do not have to go through gmail that is just an option and useful for debugging. As for your setup if it works using gmail or any other smtp then it should work through yours. Unless of course something isn't setup right either in the admin settings or the smtp server you are using.

[Bronxgodzilla]

Ok, Eric. I am going through some kind of disaster here -- lol. I am getting the exact problems as dabdig. My current SMTP settings work day and night on my mail client. I havent tested second's gmail tests but this will have to take some hours. Another oddity is that, with a single email or SMTP

Settings:
Notification when Ads are placed or edited -- YES
-- I do get notified of edited but not when an ad is placed -- and no notification of a new user on single email

Manually approve Ads -- NO
-- all ads need approval, even when I do not receive notification

When user modifies ads should status change -- NO
Status always changes to needing approval.

Should I open a ticket on this?

[Lhotch]

Originally Posted by Bronxgodzilla

Ok, Eric. I am going through some kind of disaster here -- lol. I am getting the exact problems as dabdig. My current SMTP settings work day and night on my mail client. I havent tested second's gmail tests but this will have to take some hours. Another oddity is that, with a single email or SMTP

Settings:
Notification when Ads are placed or edited -- YES
-- I do get notified of edited but not when an ad is placed -- and no notification of a new user on single email

Manually approve Ads -- NO
-- all ads need approval, even when I do not receive notification

When user modifies ads should status change -- NO
Status always changes to needing approval.

Should I open a ticket on this?

In working on my module to allow specific package settings for auth in 4.0.9 I also noticed that when going through the ad placement procedure, using an ad package that requires a price and choosing mail as payment method, the ad is originally created with a status of "payment pending" and then after the last step it changes to "completed pending approval". I wonder if this is somehow related?

I was going to install a fresh copy of 4.0.9 and retest but havent got to it yet.