customers not getting email

[Eric Barnes]

It is designed to do that. If the package has a price and they select check/money order then it will never get automatically approved. Because they haven't actually paid.

Notification when Ads are placed or edited -- YES
-- I do get notified of edited but not when an ad is placed -- and no notification of a new user on single email

You should only get an email when an ad is placed and edited. No emails are sent to the site owner when someone registers.

[Lhotch]

Originally Posted by Eric Barnes

It is designed to do that. If the package has a price and they select check/money order then it will never get automatically approved. Because they haven't actually paid.

I understand why it doesnt automatically become approved BUT I would think it would have a status of waiting for payment and not waiting for approval.

[Eric Barnes]

I see what you mean. That is indeed a mistake.

[Lhotch]

Originally Posted by Eric Barnes

I see what you mean. That is indeed a mistake.

Working on my module I was thinking if a package has a fee and they chose to pay by mail the status would be waiting for payment. With my module allowing for users to set the required auth for each package independently I was thinking if a package had a fee and mail payment was chosen the order in admin would show pending payment and if that was the case, I didnt want to change it to pending authorization, even if that package was set to require authorization because obviously it would already have to be manually approved when manual payment was received so I wanted the admin to easily be able to differentiate between orders that were paid and just needed auth and orders that where still waiting payment.

haha, hows that for a run on sentence

[Bronxgodzilla]

Hi Larry
I am "paying" for all new orders, new listings, and new member's listings, with a coupon I created. No email payments because the 4.09 doesnt send emails out so how would I receive an order anyway?

Just using coupons. Is this the normal behavior for coupons? Should I open a ticket?
thanks!

BarryG

[Bronxgodzilla]

Originally Posted by Lhotch

Working on my module I was thinking if a package has a fee and they chose to pay by mail the status would be waiting for payment. With my module allowing for users to set the required auth for each package independently I was thinking if a package had a fee and mail payment was chosen the order in admin would show pending payment and if that was the case, I didnt want to change it to pending authorization, even if that package was set to require authorization because obviously it would already have to be manually approved when manual payment was received so I wanted the admin to easily be able to differentiate between orders that were paid and just needed auth and orders that where still waiting payment.

haha, hows that for a run on sentence

Not a run-on sentence to me :-) This makes complete sense, if email auth/ waiting for payment is used.

Eric, I understand about not getting emails when someone registers but again, I am not getting emails when an ad is being placed. And, using coupons, everyone is being sent to "waiting for approval." Also, every ad edit changes the status us needing approval, even though I have set changes to not need approval.

I will have to take the day to make tests with the vanilla gmail SMTP, but the above it appears to me to be different and not smtp-dependent

Barry

BarryG

[Lhotch]

Originally Posted by Bronxgodzilla

Hi Larry
I am "paying" for all new orders, new listings, and new member's listings, with a coupon I created. No email payments because the 4.09 doesnt send emails out so how would I receive an order anyway?

Just using coupons. Is this the normal behavior for coupons? Should I open a ticket?
thanks!

BarryG

If you have it set to notify you when an ad is placed you should get an e-mail WHEN the order has a status of completed.

If someone places and ad using a package that costs money I believe it should respond as follow.....

if the ad is placed using a 100% off coupon so no payment is due.
Order should be marked as complete and ad visible. Admin should get an e-mail if admin settings set to notify admin of new ads.

If the ad is placed and payment is due and an online payment type is chose (ie paypal for example)
Once the paypal steps are followed and user makes payment they should be returned to classified site and order will be marked as complete, ad will be visible and e-mail sent if admin settings set to notify admin of new ads.

If the ad is placed and payment is due and payment type of mail is selected
The order should be set as payment pending and listing will not be visible. However currently the order status shows pending approval. This will not trigger an e-mail to be sent because e-mails get sent once an order is completed.

What I recommend you do to make sure your e-mail issues are sorted is create a free ad package. Log out as admin and register as a new user. Make sure user gets registration and activation e-mails.

Then have that user place a free ad. Admin should get an e-mail saying ad has been placed if thats how its set in system settings.

Since the default behavior is to only send e-mails once an ad is made active, if someone places an ad in a package that costs money their ad will not be active until admin receives payment and approves the order.

The normal thank you page after ad placement doesnt give any payment details and the user doesnt get an e-mail stating an ad was placed until the ads order is approved.

My snail mail module addresses this situation by displaying a different thank you page and on this page you edit the template to give the user specific instructions for sending in payment via mail. This module also sends the user an e-mail letting them know they placed an ad and you can edit the template to also include payment details.

[Mike-N-Tosh]

I've been trying to follow this thread and this may just be me, but I seem to be confused especially when you are referring to the emails that are sent and received. It seems as though you are testing from two different aspects. I think it would help everyone if these were more clearly separated.

This is what I mean:
END USER email address as registered with the site is [email protected]
ADMIN site owner has email address of [email protected]

Scenario:
END USER registers at the site

END USER receives email from [email protected] at [email protected]
ADMIN receives nothing

Scenario:
END USER places ad at the site that is free

END USER receives nothing
ADMIN receives email to [email protected] -> A new listing has been placed
================================================== =

Is this not how this is working? Can you specify what exactly is happening using the same format so that everyone can clearly understand what is being sent and what is not being sent to each party. (If you as the site owner have set up an END USER account for testing, then still use END USER as the scenario)

This may help get this issue resolved.

[Bronxgodzilla]

Hi Mike and Hi Eric
I and several others have been testing my site for a few days and we are having major catastrophe in discovery of email problems here. And just when we want to get opened. This problem has escalated in stopping our entire operations so any help from anyone is needed right now.

HOURS OF TEST RESULTS:

ADMN has set all email options per the Eric-approved pure vanilla Gmail settings which was promoted as working. Prior to that, I used the settings as detailed above, which had varying success, but was the exact SMTP statements provided to me by my ISP. I have a VPS server not sharing with anyone. Now, all ADMIN is set to Gmail accounts, because of earlier problems.

1) END USER tries to contact the Webite but ADMIN does not recieve email -- neither the ADMIN or USER get copied.

2) Changes made to listing -- no email notice made to ADMIN

3) New Listing -- no email notice to ADMIN

4) New User -- no email notice to END USER or to ADMIN

Conclusion: the Gmail TEST settings provided by earlier person and approved bgy Eric are NOT WORKING for me & I cannot install any other mods or plugins or make any money..... Can somebody help here??

I really need to fix this asap

Thanks
BarryG

[seymourjames]

Have you tried your email tests with the password protection on your site turned off. There could be a side effect that is not obvious which is interacting with your VPS. Also, what I used to do is set the payment gateway to paypal but make my listings free or use coupons. Emails then started to arrive.

Try that. It is worth a shot.