68 Classifieds Blog

Customer Area Changes

This weekend I spent some time changing our customers area to hopefully better serve you. We have used a separate ticket system for the past few years now and we really like the system but we seem to always get a few customers that do not receive our replies to their tickets. I imagine this is because the email reply is going to their spam box or just not being delivered.

So now when you login to the customer area it will show you a list of all open tickets and a new “My Tickets” link to show past tickets you have submitted. The goal with this is #1 to make it easier to read and reply to your tickets, and #2 to have a history that you can easily scan through and find old tickets.

Another new change is on the first page after logging is a list of all your downloads. This should help you quickly locate the product you are trying to download and prevent you have to make numerous clicks to get to them.

As always if you can think of something to make the customer area more user friendly please do not hesitate to let us know.