Support Forums

ycc2006 · 02-01-2008, 10:01 PM

I have version 3.1 and just discovered I cannot log as I get the following error:
Hash incorrect. Please delete the file license/key.php and reload this page. If that does not work please contact 68 Classifieds for support.

I have read other threads on this issue however I see different resolutions and a bit of confusion. Can someone who has fixed this successfully detail what needs to be done. Is it something I can do or is it something that 68 classifieds needs to do for me?

Any help would be greatly appreciated as this is surely frustrating.

Thanks
ComCon

**Lhotch** · 02-02-2008, 09:54 AM

Log out of your site.

delete key.php file

login to 68 classifieds client area http://www.68classifieds.com/login

Once logged in press the "Get downloads" link.

From your table of licensed/purchased products select the get download link for the product your having problems with.

At the top of the next page your will have a form that should contain a field for your sites domain. Clear that field and press the "edit" button.

Try logging into the admin section of your own web site again.

Please note that you should access the admin section of your site the same way all the time. www.yoursite.com OR yoursite.com.

Soleiltan · 02-02-2008, 01:17 PM

Make sure that where ever you have installed the program, that it is that exact URL.

ycc2006 · 02-05-2008, 09:48 AM

Thanks for replying - Of course, laws of the universe and all, my userid/password for the customer area are not working. Is there anyone I can contact at 68 classifieds to get me back in.

I lost the file with all my data (Another story involving an open sunroof and a rainstorm) and going by memory nothing is working.

Any contact name/number/e-mail would be appreciated.:

**Lhotch** · 02-05-2008, 09:58 AM

Quote:

Originally Posted by ycc2006

Thanks for replying - Of course, laws of the universe and all, my userid/password for the customer area are not working. Is there anyone I can contact at 68 classifieds to get me back in.

I lost the file with all my data (Another story involving an open sunroof and a rainstorm) and going by memory nothing is working.

Any contact name/number/e-mail would be appreciated.:

Did you try the contact us page on the 68c main site or the "forgot password" link on the login form to the customer area?

ycc2006 · 02-05-2008, 10:26 AM

I did try the only 4 e-mails I have ever had on the login page on the 68c main page as well as the password hint. The only thing I can think of is the original developer used his but he is long gone and I cannot ask him. That is why I am trying to contact a live body to see what my options are.

As for the contact us page, that puts you into a sales question forum (but I did send that directions as well).

**Lhotch** · 02-05-2008, 10:28 AM

You could try here....

http://68designs.com/contact.php

***Eric Barnes*** · 02-05-2008, 11:06 AM

I just replied to the ticket. In the future if you do not know your account login or any of the account details you can always open the connections/classifieds.php file off the server and send your license key which helps tracking down your account a whole lot easier.

02-01-2008, 10:01 PM	#1
ycc2006 Junior Member Join Date: Feb 2008 Posts: 3 Rep Power: 0	Hash incorrect error when trying to login I have version 3.1 and just discovered I cannot log as I get the following error: Hash incorrect. Please delete the file license/key.php and reload this page. If that does not work please contact 68 Classifieds for support. I have read other threads on this issue however I see different resolutions and a bit of confusion. Can someone who has fixed this successfully detail what needs to be done. Is it something I can do or is it something that 68 classifieds needs to do for me? Any help would be greatly appreciated as this is surely frustrating. Thanks ComCon

02-02-2008, 09:54 AM	#2
Lhotch Moderator Join Date: Mar 2006 Posts: 3,996 Rep Power: 97	Log out of your site. delete key.php file login to 68 classifieds client area http://www.68classifieds.com/login Once logged in press the "Get downloads" link. From your table of licensed/purchased products select the get download link for the product your having problems with. At the top of the next page your will have a form that should contain a field for your sites domain. Clear that field and press the "edit" button. Try logging into the admin section of your own web site again. Please note that you should access the admin section of your site the same way all the time. www.yoursite.com OR yoursite.com. __________________ Larry. (Please note: I am not a 68C employee. I am a customer and volunteer who helps with questions where I can and the forums spam free) Set your site apart from the competition with one of my modules...... Google Map Module \| You Tube Module \| Google Calendar Module \| Event Calendar Module 68 Classifieds Important Links Customer Area \| Issue Tracker \| Knowledge Base \| User Manuals

02-02-2008, 01:17 PM	#3
Soleiltan Senior Member Join Date: Jan 2008 Posts: 124 Rep Power: 7	Make sure that where ever you have installed the program, that it is that exact URL. __________________ ~~ Lorren Any advice is always appreciated. v 3.1.10 Developer; v 4 Developer

02-05-2008, 09:48 AM	#4
ycc2006 Junior Member Join Date: Feb 2008 Posts: 3 Rep Power: 0	Thanks for your help Thanks for replying - Of course, laws of the universe and all, my userid/password for the customer area are not working. Is there anyone I can contact at 68 classifieds to get me back in. I lost the file with all my data (Another story involving an open sunroof and a rainstorm) and going by memory nothing is working. Any contact name/number/e-mail would be appreciated.:

02-05-2008, 10:26 AM	#6
ycc2006 Junior Member Join Date: Feb 2008 Posts: 3 Rep Power: 0	Login issues continue I did try the only 4 e-mails I have ever had on the login page on the 68c main page as well as the password hint. The only thing I can think of is the original developer used his but he is long gone and I cannot ask him. That is why I am trying to contact a live body to see what my options are. As for the contact us page, that puts you into a sales question forum (but I did send that directions as well).

02-05-2008, 10:28 AM	#7
Lhotch Moderator Join Date: Mar 2006 Posts: 3,996 Rep Power: 97	You could try here.... http://68designs.com/contact.php __________________ Larry. (Please note: I am not a 68C employee. I am a customer and volunteer who helps with questions where I can and the forums spam free) Set your site apart from the competition with one of my modules...... Google Map Module \| You Tube Module \| Google Calendar Module \| Event Calendar Module 68 Classifieds Important Links Customer Area \| Issue Tracker \| Knowledge Base \| User Manuals

02-05-2008, 11:06 AM	#8
*Eric Barnes* 68 Classifieds Staff Join Date: Mar 2006 Location: Belmont, NC Posts: 4,667 Rep Power: 108	I just replied to the ticket. In the future if you do not know your account login or any of the account details you can always open the connections/classifieds.php file off the server and send your license key which helps tracking down your account a whole lot easier. __________________ Eric Barnes 68 Classifieds Developer Please do not send me a private message asking for support. Instead use these open forums or our ticket system. Customer Area \| Issue Tracker \| Documentation \| 68C Mods \| Submit a Ticket \| 68 @ Twitter \| My Modules

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