Purchased but no software

Discussion in 'Pre Sales Questions' started by TStuff, Apr 3, 2011.

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  1. TStuff New Member

    Hi, I purchased the 68 Classifieds Developer last Wednesday, via payment on Paypal. However I haven't received anything from you as yet. I have tried to email via the address supplied in the Paypal receipt (@68designs.com) but I am just receiving an error (sorry, that domain isn't in my list of allowed rcpthosts). I have also tried to call with no luck (at cost to me as I am in NZ). What is going on? Can I get the package?

    If i dont get a response, I will be reversing the charge.
    TStuff, Apr 3, 2011
    #1

  2. John Snyder Staff

    Sorry to hear you've having difficulties, I responded to your first ticket submission within 8 minutes. Please use the ticket system for account related issues and I'll get it sorted out ASAP.
    John Snyder, Apr 3, 2011
    #2

  3. Blair Administrator

    Sometimes, we don't receive successful postbacks from Paypal and have to manually approve the orders. Your order should be available for download now. Apologies for the delay and confusion!
    Blair, Apr 4, 2011
    #3

  4. TStuff New Member

    Thanks for your response. However, i dont have any link to downloads or any login details?

    I don't think I submitted a ticket in the first place? If I go to the "Submit a ticket" link in your signature, I cant login as I don't have any details (and the forum login doesnt work).
    TStuff, Apr 4, 2011
    #4

  5. John Snyder Staff

    When you made the purchase you should have created an account with a username and password. Use that information and login here: Login

    Once you login there you will have access to the downloads. If you can't remember your login information or can't login please send me a PM through this forum and I will contact you and provide that information.
    John Snyder, Apr 4, 2011
    #5

  6. kikerfr Customer

    Hi, I have the same problem, I paid with paypal yesterday (don't have any downloads available at the moment) but also can't write a ticket...
    how long it takes to be available for download?

    thx.
    kikerfr, May 12, 2011
    #6

  7. John Snyder Staff

    Sorry for the inconvenience. You should have downloads in your account now.
    John Snyder, May 12, 2011
    #7
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