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Blank admin page

Discussion in 'Installation Problems' started by jtnews, May 18, 2011.

  1. jtnews Customer

    I had this problem on another install here: http://www.68classifieds.com/forums/technical-support/10547-admin-section-blank.html and I'm running into it again with an install at our new site at www.motseattle.com/administration.
    This is a fresh install, nothing in the database as of yet, no modules added or anything as of yet, but when I go to the admin login page I get a blank screen. We're running PHP version 5.3.3-7+squeeze1 so the I tried adding the debug script to the params file but still get a blank page. View source shows up empty as well, by the way. I've also tried re-uploading the admin section twice and the entire package once.
    Last time there wasn't really a solution - I just tried it again a couple days later and it worked - so it may be something on the host side but is there possibly some script that needs to be added or something extra enabled that isn't necessarily a part of the package but still needs to be on the server?
  2. seymourjames All Hands On Deck

    Have you tried deleting the key.php file in the license folder? (try it but keep a copy).

    Have you emptied all of the templates_c folder contents?

    Have you emptied the cache folder if it contains stuff?

    What does your hosting provider say?
  3. Blair Moderator

  4. jtnews Customer

    No dice on any of these suggestions. The license folder didn't have a key.php file inside. Could that be a clue? The error reporting page appears outdated, by the way. The first uncommented line in the folder is a conditional.

  5. John Snyder Staff

    Change your administration/includes/params.php file to look like thid and it should display the errors you are getting:

    PHP:

    /*
    if (defined('E_DEPRECATED'))
    {
        error_reporting(E_ALL & ~E_NOTICE & ~E_WARNING & ~E_DEPRECATED);
    }
    else
    {
        error_reporting(E_ALL & ~E_NOTICE & ~E_WARNING);
    }
    */
    error_reporting(E_ALL);
    ini_set('display_errors'true);
  6. jtnews Customer

    No dice. Still blank.
  7. Blair Moderator

    Could you submit a support ticket with your ftp details please?
    Thanks!
  8. mathewbeaulieu Customer

    Was there a resolution to this? I just downloaded 4.2.3 and installed with a success note - having the same issue.
  9. Blair Moderator

    We are releasing version 4.2.4 in the next 48 hours
  10. NancyLucas New Member

    I am running Version: v4.2.4 Developer and everything on the admin was fine until the New Year. Suddenly, the login page is blank - no error message or anything - a white screen. We turned OFF register_globals with our web host (somehow it got turned back on like it did last year when we upgraded to the new version). I've submitted multiple tickets to 68C to no avail. This has been going on 2 weeks and I need to access our admin side! Can anyone help?
  11. NancyLucas New Member

    Should the templates_c folder be deleted on the remote server? I do see we have one and am getting a blank admin login page. No one seems to know why and been going back and forth on this for over a week. Website seems to be running fine but we need access to our admin side to help clients with their ads. Running Version: v4.2.4 Developer; register_globals is OFF at web host. Thanks!
  12. freeze2 Super Moderator

    Have you turned on error reporting to see if it shows anything?
  13. Mike-N-Tosh Owner

    If your register_globals was turned "back on" when you upgraded before, it sounds like your host may be using a directory based php overide for your hosting account. The two main directories (directories with web based accessible php files in them) are the root directory where you installed your classifieds script and the administration directory.

    That's the only thing that would seem to make any logical sense to me that would cause this. Different hosting services use different methods to do this, most likely it is in the ".htaccess" file, but other methods exist as well. Check for a ".htaccess" file in the root and look to see if there is anything in there showing anything regarding php settings. If so, copy those settings and paste them into the ".htaccess" in the administration folder. Or just check with your hosting support. I would sincerely doubt this is an issue with the 68 Classifieds script at all.
  14. NancyLucas New Member

    I checked my error log and it says:

    [11-Jan-2013 13:52:48 America/Chicago] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20060613/pdo_mysql.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20060613/pdo_mysql.so: undefined symbol: php_pdo_unregister_driver in Unknown on line 0
  15. NancyLucas New Member

    Thanks, Mike - I have contacted my web host again about the .htaccess files.

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