Thank you guys for your insight in to this matter. And don't get me wrong, I really do appreciate any responses from this user forum. I would like to point out that regardless of your status of employee of
68c or not, there should be a Phone # set up so that users can call to help resolve code issues. This would have eliminated any judgments that are being conjured up because no one responding is
willing to take a step back from this situation and learn from this exchange of support. No one that has responded has said, "What can we do better in the future for our users with regards to support?" EMAIL SUCKS. And my intention was not to blast anyone, just to express my frustration in this initial question.
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Originally Posted by seymourjames
The template works fine in its original state. It will also work if it is modified correctly.
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This is interesting. I went back and restarted from the beginning with the "default" template and enabled it so that everyone could see what I was talking about. I even provided links. I also asked if anyone wanted a static visual. And through this I proved that with the no other changes other than color changes, that the template's core code worked fine. However the template assumes that the entire page is white. What I mean by this, is that there is no provision for making a simple color change. This is not custom coding. This is just a simple color change.
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Originally Posted by seymourjames
You happen to choose a more difficult one because you did not posses the knowledge to do so.
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Sooo... isn't this purpose of the forums? To
help others regardless of the changes they are trying to make? Forums are an learning environment to share ideas, new or old. Obviously mine was new, based on the backlash. Definitely got the canned CYA responses. You yourself knew what I was talking about, but didn't offer any assistance just a link to your site. Your custom code proves my point in your demo. However, this was the tipping point of resolving the "out of the box" behavior of the default temple. (By the way, Thank you!)
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Originally Posted by seymourjames
To criticize other people who were not able to help you (they were not even able to see your site for most of your posts) is unfair.
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Again, I apologize. I was only trying to express my frustration from no one (except for Mike-in-Tosh) stopping to really look at my question. I feel like I was yelling "hello" in a crowed room. And no one really hearing me.
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Originally Posted by seymourjames
If you decide to modify the default template substantially as you have been doing all in one go (I managed to see our site 3 or 4 times in the last few days), then you should appreciate the outcome may not be what you wanted. No point complaining about that.
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But here is the deal, (thanks to Larry, and I really mean that) the post started out as this but half way through he directed me to go back to the core code and try to get this strange behavior to show itself. And I did and it did. But it was at this point that the thread starting going around in circles. I am not sure why. It was plain as day to me especially after I gave the links to the pages I was looking and described in detail the areas of concern. How many other page elements can there be that are called "content" and "footer" with the out of the box code?
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Originally Posted by seymourjames
You will need the skills to rectify any problems you create or you should not be doing what you are doing. So to be harsh, it is you that is creating the issues and not the template itself. You are choosing to change it in such a way that it does not fly as you desire.
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I do have skills. Otherwise the site wouldn't look as good as it does. However, I don't have all the skills. That is why I came to this forum, to gain insight from other developers that know the code inside and out. And that is why anyone comes to these forums right? To gain insight for things they don't understand. I didn't create this problem, it was already there. I just a simple color in the code is it was there. How can this be only me? Are we all lemmings and not able to think out of the box? And when asked to place the version of
68c and the type of license within out Signature on this forum, don't you think that perhaps if someone has purchase the developer license that they intend to change the heck out of the canned template? Clearly this was in my signature and yet here I am sharing a new concept, only to get a CYA response.
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Originally Posted by seymourjames
It was designed with a purpose in mind to make pages on a white background and not a panacea to all possible outcomes.
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How can this be a panacea of possible outcomes? It is a simple behavior. One that you already knew how to fix.
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Originally Posted by seymourjames
Show me where it says this template will work with different background colors by simply changing the background color. It doesn't say that.
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You are right. It doesn't address the question at all. Nothing.
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Originally Posted by seymourjames
If you want a great template then buy one, make one, modify one or use the default one with a white background but stop complaining.
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Um, that is what I am doing. Modifying. And I just needed some simple help.
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Originally Posted by seymourjames
My straightforward advice is make small changes, one at a time and test the outcome at every step. Do things logically. Like the css validation process.
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This is how I do things regardless. Make one change and then test it within the browser.The only thing I failed to do was the validation of HTML and CSS. This was new to me. And I figured it out. Thanks for the recommendation! However, like I said this was not an issue of validation. It was a strange behavior within the template out of the box that I was asking for troubleshooting help with.
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Originally Posted by bowers01
with all due respect 68c supply a script that works how it is meant straight out of the box. If you want to customize it that's up to you. I was surprised how they still supported it after the user has changed the script.
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But again I didn't change anything other than the color. The behavior of this gap was already "not supported" in the out of the box code. This was an oversight on the developers. Simple as that.
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Originally Posted by bowers01
It is not up to 68c to help you change the template, the support is really there for problems you have with the script not customization
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Sooo... isn't the forum open to anyone, especially those that have purchased the Developer License?? Of all the users, this group should be the most supported, because they have direct access to the code. And the
68c staff and forum moderators know (or at least should know) where to get the answers to the questions that this group posts to the forums. I have an idea. Why not create a new area based on license purchase? That way you know whether or not you can really take the users seriously. I feel I was not taken seriously. And where does it say that support is only regulated to as certain file?
68c provides the whole code! Script/code it is all the same - subject to modifying. If you don't support that, then what do you support?
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Originally Posted by bowers01
the templates that come with it work faultlessly. I found the support to be 20/10 every time i have contacted them. They have gone out of their call of duty to help me in the past when a lot of other companies would have just said "You want to change it you are on your own" Just my opinion
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You are right. It works. But not without flaws. If it was faultless or flawless, then there would be no reason to have version upgrades. Am I right? So we are on v4.1.3 and Larry just mentioned to me that they are working on a new version roll out. Hmm. Interesting.
And yet, I got the 20/40 approach to my inquiry. But I give them props for at least having a forum and willing at face to help with the code. You are right, the responses could have been "you are on your own". And strangely even with the responses, I was on my own. Why? Not sure. My inquiry was on the simplest of levels and not that complicated to duplicate for those that know the code inside and out. I do not know the code inside and out, but I am starting to.