Support Forums

kidder + · 01-30-2010, 12:44 AM

I have a copy of this software running, I just wanted to know what is going to happen when the first batch of ads expire? Will the users get a chance to renew? From what I can see quite a few of our ads have vanished including some of the test ads I placed. I did not get any email notification from the site..

seymourjames + · 01-30-2010, 08:51 AM

Firstly you can see from your admin control panel which ads are close to expiration. Its not a completely hands-off system. The advertisers should be getting a renewal email but if they choose to ignore it there is little you can do unless you decide to extend the expiration of their advert via the admin control panel. There is also a setting to give the number of renewal days that they have before deletion.

Once and ad has expired it is gone forever.

Mike-N-Tosh + · 01-30-2010, 10:22 AM

Sounds like you may have set the "Allow renewal" field in your checkout settings to "No"

kidder + · 01-30-2010, 11:58 PM

I ran the upgrade to the latest version, I have also checked the setting and the "allow renew" is set to 7 days. As I setup the first ads on the site I should have the renew email but it never came through. I have been getting emails for new ads and edits... It's a little hard to understand what the issue might be.

Mike-N-Tosh + · 01-31-2010, 09:10 AM

Quote:

Originally Posted by kidder

I ran the upgrade to the latest version, I have also checked the setting and the "allow renew" is set to 7 days. As I setup the first ads on the site I should have the renew email but it never came through. I have been getting emails for new ads and edits... It's a little hard to understand what the issue might be.

The "Allow Renewal" in the checkout settings is a drop down with either "Yes" or "No", so I don't see how you could set that field to 7 days!

Perhaps you are referring to the "Send Renewal Notice Days Prior" in the same checkout settings screen??? That would not do anything if you don't allow renewals to begin with.

citi.market + · 01-31-2010, 05:26 PM

Do I have to set any setting to send auto email before the expiry?.If so where would I set it?.

seymourjames + · 01-31-2010, 08:33 PM

That what it says in the thread. Set renewal days notice and set renewals to yes in your admin panel.

kidder + · 02-01-2010, 07:09 PM

Well I worked the phone pretty hard to get my first batch of advertisters and as the renewals have not gone out I've probably burned them by now. The settings are correct, I've checked them over more than once. Thanks for your advice and help, I'm not sure what action to take now, I might try setting up a new product for testing purposes and see if that generates notifications.

kidder + · 02-01-2010, 07:21 PM

I would also like to ask why there is the option in the "manage listings" section to change the status of an advert to "active" when the system does not appear to let it happen?

seymourjames + · 02-01-2010, 07:24 PM

I think you can just make a quick package for your self and see if it notifies you. Also, did none of your customers say whether they had received a notification.

01-30-2010, 12:44 AM	#1
kidder + Customer Join Date: Oct 2009 Posts: 11 Rep Power: 5	Expired Ads I have a copy of this software running, I just wanted to know what is going to happen when the first batch of ads expire? Will the users get a chance to renew? From what I can see quite a few of our ads have vanished including some of the test ads I placed. I did not get any email notification from the site..

01-30-2010, 08:51 AM	#2
seymourjames + All Hands On Deck Join Date: Mar 2008 Posts: 2,939 Rep Power: 71	Firstly you can see from your admin control panel which ads are close to expiration. Its not a completely hands-off system. The advertisers should be getting a renewal email but if they choose to ignore it there is little you can do unless you decide to extend the expiration of their advert via the admin control panel. There is also a setting to give the number of renewal days that they have before deletion. Once and ad has expired it is gone forever. __________________ "The fool doth think he is wise, but the wise man knows himself to be a fool.". TemplateCodes.com for 68 Classifieds

01-30-2010, 10:22 AM	#3
Mike-N-Tosh + 68 Evangelist & Developer Join Date: Jan 2007 Location: Pennsylvania, USA Posts: 2,044 Rep Power: 60	Sounds like you may have set the "Allow renewal" field in your checkout settings to "No" __________________ Mike-N-Tosh IndianaPC.org - A community website (v3.1.10 Developer - heavily modified & used as the CMS) Sandbox [localhost(v3.1.10, v4.0.9, 4.1.10,4.2)] for development and customization Visit My blog: reviews, tips, tricks, tutorials and my store with Templates, Mods & Docs Web Hosting \| Web Design & Development \| 68 Classifieds Customizations I am not a 68C employee, just a user and try to help out

01-31-2010, 05:26 PM	#6
citi.market + Junior Member Join Date: Jan 2010 Posts: 2 Rep Power: 0	Any Setting Do I have to set any setting to send auto email before the expiry?.If so where would I set it?.

01-31-2010, 08:33 PM	#7
seymourjames + All Hands On Deck Join Date: Mar 2008 Posts: 2,939 Rep Power: 71	That what it says in the thread. Set renewal days notice and set renewals to yes in your admin panel. __________________ "The fool doth think he is wise, but the wise man knows himself to be a fool.". TemplateCodes.com for 68 Classifieds

01-30-2010, 11:58 PM	#4
kidder + Customer Join Date: Oct 2009 Posts: 11 Rep Power: 5	I ran the upgrade to the latest version, I have also checked the setting and the "allow renew" is set to 7 days. As I setup the first ads on the site I should have the renew email but it never came through. I have been getting emails for new ads and edits... It's a little hard to understand what the issue might be.

02-01-2010, 07:09 PM	#8
kidder + Customer Join Date: Oct 2009 Posts: 11 Rep Power: 5	Well I worked the phone pretty hard to get my first batch of advertisters and as the renewals have not gone out I've probably burned them by now. The settings are correct, I've checked them over more than once. Thanks for your advice and help, I'm not sure what action to take now, I might try setting up a new product for testing purposes and see if that generates notifications.

02-01-2010, 07:21 PM	#9
kidder + Customer Join Date: Oct 2009 Posts: 11 Rep Power: 5	I would also like to ask why there is the option in the "manage listings" section to change the status of an advert to "active" when the system does not appear to let it happen?

02-01-2010, 07:24 PM	#10
seymourjames + All Hands On Deck Join Date: Mar 2008 Posts: 2,939 Rep Power: 71	I think you can just make a quick package for your self and see if it notifies you. Also, did none of your customers say whether they had received a notification. __________________ "The fool doth think he is wise, but the wise man knows himself to be a fool.". TemplateCodes.com for 68 Classifieds

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