Resend validation emails not being delivered

[verlierer]

Hello,

I'm having a problem with the "resend" verification emails, and was hoping someone might be able to point me in the right direction.

I'm getting a lot of people who claim that after clicking the validation link they receive in an email (after initially registering) the login.php page tells them their account is not validated and they are unable to log in. I have gotten a lot of these complaints (30 to 40) but I can't seem to duplicate this problem. It seems to work for me, and has worked for a lot of other users.

But, I can verify that the "resend" validation isn't being delivered. All messages that print to the screen are the default messages if no error has occured. Also, the code is executing, at least, partially because the "uVerify" record is changed for the user after he clicks "resend."

Could this be a problem on the server? Like, the server won't send phpmailer messages to the same address with a certain timeframe? I don't think it could be getting blocked on the client side. I've tested on a couple different email accounts were the Classifieds email is approved. Any ideas?

Thanks

[Lhotch +]

and your 68C version is?

[verlierer]

I'm using Developer 4.1.6, thanks.

[Lhotch +]

Do you have 68C configured in admin to use smtp mail? If not I would do that and see if it helps address the problem.

[verlierer]

Yes. I'm using SMTP. The initally registration emails are delivered, but the "resend" emails are not.
Thats the most confusing thing, because the two scripts seem to use the exact same "doSend" function in Mailer.php except for the resend first passes through a function which updates the verification code that gets appended to the verification link in the registration email.

[Eric Barnes +]

Can you open includes/classes/kernel/Mailer.php and find that doSend function. Next you should see this code:

return "Message was not sent <br />Mailer Error: " . $this->ErrorInfo;

Change that to echo it out like this:

echo "Message was not sent <br />Mailer Error: " . $this->ErrorInfo; 
die;

Then try to resend it and it should error out with that message on the screen. Hopefully giving us some more details to go by.

[verlierer]

Thanks Eric,
I should have thought of that. :-)
I got the following error:

Message was not sent 
Mailer Error: Language string failed to load: connect_host

At least thats a hint, looks like phpmailer doesn't like something coming from 68c or else some server configuration.

[Eric Barnes +]

I found that language string in the phpmailer language file and all it says is this:
SMTP Error: Could not connect to SMTP host.

So my first thought is double check your smtp settings again. If everything looks correct then maybe try to use the standard php mail with smtp turned off or a totally different smtp server. You can use a gmail account for testing.

[verlierer]

Yeah. I was hoping it was just a matter of my SMTP settings, after I saw I was using "localhost" but changing that to the smtp server name didn't work either.
I turned off smtp, and everything appears to be working using mail(). One thing I missed was the "thank you" email. (the one that gives the user their username and password. That mail also wasn't being delivered using SMTP.
So, I'm glad its now working on a live site, still wondering why SMTP would work for sending the inital registration and the "contact" form but not the "thank you" and "resend" emails? ( I never mentioned that I'm using a hosted (dedicated) LAMP server)
As always, thanks for the help.