Support Forums

kylah16 · 05-03-2009, 06:59 AM

I purchased 68classifieds about 12 hours ago and I have still not received the product to download.
In open tickets there is the email received from Paypal which gives the "notification of payment received from...)". I have replied to this ticket but have received no response.

bowers01 + · 05-03-2009, 08:05 AM

Did you purchase the hosted edition?
If so it could take 24 hours plus it is a weekend.

If not goto Login and click get downloads.

Nick

kylah16 · 05-03-2009, 08:34 AM

No, i purchased the designers edition for $149.99.

Lhotch + · 05-03-2009, 08:59 AM

Quote:

Originally Posted by kylah16

No, i purchased the designers edition for $149.99.

Have you logged back into the site where you made the purchase and clicked on the "My download" link?

kylah16 · 05-03-2009, 10:21 AM

Yes, it says -

Quote:

I am sorry you do not have any downloads available.

kylah16 · 05-03-2009, 01:58 PM

I have to say that I'm extremely upset at the lack of support I have received since purchasing 68classifieds. I have spent $149.99 and have not received my download or had any answers to the tickets I have submitted or any adequate support from the forums.
Am I going to have to go to Paypal and ask for my money back??

seymourjames + · 05-03-2009, 02:03 PM

Don't forget it is Sunday. I am sure one of the 68C staff will come online to check support and/or the forum at some point today. Its going to take you quite a while to confugure everything so use the time to plan your site out. Particularly the categories and extrafields you will be using.

kylah16 · 05-03-2009, 02:39 PM

But shouldn't it have been emailed automatically upon receipt of payment?

seymourjames + · 05-03-2009, 02:58 PM

As far as I remember, you should be able to access your download in your 68C customer account after payment has been made. I presume you have logged in here and taken a look.

Login

then you go to your downloads page.

kylah16 · 05-03-2009, 03:11 PM

Quote:

Originally Posted by seymourjames

As far as I remember, you should be able to access your download in your 68C customer account after payment has been made. I presume you have logged in here and taken a look.

Login

then you go to your downloads page.

Yes I've checked and I get the message -

Quote:

I am sorry you do not have any downloads available.

05-03-2009, 06:59 AM	#1
kylah16 Junior Member Join Date: May 2009 Posts: 6 Rep Power: 0	I've purchased 68classifieds but not received the download. I purchased 68classifieds about 12 hours ago and I have still not received the product to download. In open tickets there is the email received from Paypal which gives the "notification of payment received from...)". I have replied to this ticket but have received no response.

05-03-2009, 08:05 AM	#2
bowers01 + Genius At Work Join Date: May 2008 Location: Geelong, Victoria, Australia Posts: 1,083 Rep Power: 33	Did you purchase the hosted edition? If so it could take 24 hours plus it is a weekend. If not goto Login and click get downloads. Nick __________________ Nick Bowers 68c v4.1.10 Developer Custom Template

05-03-2009, 08:34 AM	#3
kylah16 Junior Member Join Date: May 2009 Posts: 6 Rep Power: 0	No, i purchased the designers edition for $149.99. Last edited by kylah16; 05-03-2009 at 08:36 AM. Reason: error

05-03-2009, 02:03 PM	#7
seymourjames + All Hands On Deck Join Date: Mar 2008 Posts: 3,012 Rep Power: 74	Don't forget it is Sunday. I am sure one of the 68C staff will come online to check support and/or the forum at some point today. Its going to take you quite a while to confugure everything so use the time to plan your site out. Particularly the categories and extrafields you will be using. __________________ "The fool doth think he is wise, but the wise man knows himself to be a fool.". TemplateCodes.com for 68 Classifieds and Version 4 Templates

05-03-2009, 02:58 PM	#9
seymourjames + All Hands On Deck Join Date: Mar 2008 Posts: 3,012 Rep Power: 74	As far as I remember, you should be able to access your download in your 68C customer account after payment has been made. I presume you have logged in here and taken a look. Login then you go to your downloads page. __________________ "The fool doth think he is wise, but the wise man knows himself to be a fool.". TemplateCodes.com for 68 Classifieds and Version 4 Templates

05-03-2009, 01:58 PM	#6
kylah16 Junior Member Join Date: May 2009 Posts: 6 Rep Power: 0	I have to say that I'm extremely upset at the lack of support I have received since purchasing 68classifieds. I have spent $149.99 and have not received my download or had any answers to the tickets I have submitted or any adequate support from the forums. Am I going to have to go to Paypal and ask for my money back??

05-03-2009, 02:39 PM	#8
kylah16 Junior Member Join Date: May 2009 Posts: 6 Rep Power: 0	But shouldn't it have been emailed automatically upon receipt of payment?

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I've purchased 68classifieds but not received the download.

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