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I've purchased 68classifieds but not received the download.

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Old 05-03-2009, 06:59 AM   #1
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Default I've purchased 68classifieds but not received the download.

I purchased 68classifieds about 12 hours ago and I have still not received the product to download.
In open tickets there is the email received from Paypal which gives the "notification of payment received from...)". I have replied to this ticket but have received no response.
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Old 05-03-2009, 08:05 AM   #2
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Did you purchase the hosted edition?
If so it could take 24 hours plus it is a weekend.

If not goto Login and click get downloads.

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Old 05-03-2009, 08:34 AM   #3
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No, i purchased the designers edition for $149.99.

Last edited by kylah16; 05-03-2009 at 08:36 AM. Reason: error
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Old 05-03-2009, 08:59 AM   #4
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Quote:
Originally Posted by kylah16
No, i purchased the designers edition for $149.99.
Have you logged back into the site where you made the purchase and clicked on the "My download" link?
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Old 05-03-2009, 10:21 AM   #5
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Yes, it says -
Quote:
I am sorry you do not have any downloads available.
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Old 05-03-2009, 01:58 PM   #6
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I have to say that I'm extremely upset at the lack of support I have received since purchasing 68classifieds. I have spent $149.99 and have not received my download or had any answers to the tickets I have submitted or any adequate support from the forums.
Am I going to have to go to Paypal and ask for my money back??
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Old 05-03-2009, 02:03 PM   #7
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Don't forget it is Sunday. I am sure one of the 68C staff will come online to check support and/or the forum at some point today. Its going to take you quite a while to confugure everything so use the time to plan your site out. Particularly the categories and extrafields you will be using.
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Old 05-03-2009, 02:39 PM   #8
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But shouldn't it have been emailed automatically upon receipt of payment?
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Old 05-03-2009, 02:58 PM   #9
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As far as I remember, you should be able to access your download in your 68C customer account after payment has been made. I presume you have logged in here and taken a look.

Login

then you go to your downloads page.
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Old 05-03-2009, 03:11 PM   #10
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Quote:
Originally Posted by seymourjames
As far as I remember, you should be able to access your download in your 68C customer account after payment has been made. I presume you have logged in here and taken a look.

Login

then you go to your downloads page.
Yes I've checked and I get the message -
Quote:
I am sorry you do not have any downloads available.
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