Support Forums

solrac_naturo + · 12-13-2010, 10:24 AM

Hi there,

I made my purchase for the developer edition on friday. In the customer area, theres a ticket that evidentiates my paypal payment thats closed, yet I get "I am sorry you do not have any downloads available." at the downloads page. In the orders area it says awaiting payment in the status. I would be grateful if someone could check this up.

Thanks.

seymourjames + · 12-13-2010, 10:29 AM

I would assume 68C are coming back from their weekend soon in a few hours time. I would not worry too much.

solrac_naturo + · 12-13-2010, 10:48 AM

Oh, ok. I assumed eastern time and thought they would have started their day already.

Thanks.

**Blair** + · 12-13-2010, 01:10 PM

Hi Solrac-
Thanks for your purchase. Your order has been approved.
In the future, please consider submitting a support request through the customer portal when you have a question or issue with billing or payment transactions.

solrac_naturo + · 12-13-2010, 01:48 PM

Hi Blair,

Thank you very much for your attention to this. I tried to do that (opening a support ticket) but the system said my support subscription had expired or something like that. I deducted (assumed) since the payment hadn't been approved the support subscription hadn't kicked in, so I decided to use the forums.

Thanks again.

**Blair** + · 12-13-2010, 04:24 PM

Thanks for bringing that to my attention.

12-13-2010, 10:24 AM	#1
solrac_naturo + Customer Join Date: Dec 2010 Posts: 3 Rep Power: 0	Still awaiting payment Hi there, I made my purchase for the developer edition on friday. In the customer area, theres a ticket that evidentiates my paypal payment thats closed, yet I get "I am sorry you do not have any downloads available." at the downloads page. In the orders area it says awaiting payment in the status. I would be grateful if someone could check this up. Thanks. Last edited by solrac_naturo; 12-13-2010 at 10:26 AM. Reason: Forgot to mention the orders area

12-13-2010, 10:29 AM	#2
seymourjames + All Hands On Deck Join Date: Mar 2008 Posts: 2,968 Rep Power: 73	I would assume 68C are coming back from their weekend soon in a few hours time. I would not worry too much. __________________ "The fool doth think he is wise, but the wise man knows himself to be a fool.". TemplateCodes.com for 68 Classifieds

12-13-2010, 01:10 PM	#4
Blair + Staff Join Date: Mar 2006 Posts: 509 Rep Power: 30	Hi Solrac- Thanks for your purchase. Your order has been approved. In the future, please consider submitting a support request through the customer portal when you have a question or issue with billing or payment transactions. __________________ Blair 68C Staff 68C Downloads \| Report a Bug \| Knowledge Base If you have a current support subscription, you can Submit a Support Ticket

12-13-2010, 04:24 PM	#6
Blair + Staff Join Date: Mar 2006 Posts: 509 Rep Power: 30	Thanks for bringing that to my attention. __________________ Blair 68C Staff 68C Downloads \| Report a Bug \| Knowledge Base If you have a current support subscription, you can Submit a Support Ticket

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12-13-2010, 10:48 AM	#3
solrac_naturo + Customer Join Date: Dec 2010 Posts: 3 Rep Power: 0	Oh, ok. I assumed eastern time and thought they would have started their day already. Thanks.

12-13-2010, 01:48 PM	#5
solrac_naturo + Customer Join Date: Dec 2010 Posts: 3 Rep Power: 0	Hi Blair, Thank you very much for your attention to this. I tried to do that (opening a support ticket) but the system said my support subscription had expired or something like that. I deducted (assumed) since the payment hadn't been approved the support subscription hadn't kicked in, so I decided to use the forums. Thanks again.

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