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[danth6961 +]

Hey all,

Just thought I would share my current situation. So those of you looking for hosting might want to pay attention. This is the type of CS you can expect from BH

BTW just to let you know. (Wag)70% of the websites listed here on the 68C forums military members cannot get to.

Back story, I sent a request to BH to help troubleshoot my problem by suggesting that they move me to a dedicated IP and if that worked I would be more than happy to purchase it. This is their response.

Suggestion: Use HOST GATOR or someone ELSE


Korban,

Is this the kind of support I can expect from blue host?

I can read. I do understand how to setup a dedicated IP.

My issue revolves around the fact that I cannot access my site from within a .mil domain. AKA (my customer base)

My trouble ticket explained that I can get to another site hosted on your servers without a problem Package Design : Branding Solutions : Packaging Design Agency : Collateral Design : BigDesign.com (IP 69.89.31.128) and my thought was that maybe my site which has an IP (69.89.31.163) which is a shared IP is being blocked by the .mil domain. So I suggested that if we could try and use a static IP to solve the problem I would purchase it.

Your response to that was to send me a canned form letter on how much dedicated IP addresses cost instead of troubleshooting my problem.

So why, when I stated that if would could not resolve my connectivity issue I would have to change my host would I buy additional packages from your company without knowing the outcome.

Please pass this email to your supervisors so that I might resolve my problem.

If you intend not to resolve my issue please let me know so that I can close my account.

Thank you,

Donald Anthony

On Mon, Apr 26, 2010 at 3:03 PM, BH wrote:

Dedicated IP's are sold for $2.50 a month. As they are purchased to match the length of your hosting contract, you are charged $2.50 * the number of months remaining in your hosting account.

For example, $2.50 a month x 21 months remaining on account = $52.50 USD due at purchase.

Your site may appear down for 1 to 4 hours while your new IP resolves internally. After that, standard DNS propagation times still apply and your site may not be visible for 24-48 hours on some ISPs until they catch up.

We will automatically attempt redirects to minimize any downtime.

If you would like to purchase the dedicated IP, please log into the cPanel and click the Dedicated IP tab
Thank you,
Korban
Tech Support Engineer
888.401.4678

Most questions can be answered by articles in our forum, knowledgebase, and video tutorials:

When you have a new question or issue, please open a new support ticket.