Support Forums

EnergyFreak + · 11-16-2010, 07:19 PM

Hi,

I was wondering if I purchase the developer version upgrade, do I get additional support and upgrades? If so, how long is the upgrades and support for?

Thanks.

**Blair** + · 11-17-2010, 01:32 PM

Hi -
Unfortunately, the Developer version upgrade is only available to customers with a current support subscription. If the pricing structure were set up how you describe (i.e. receiving 6 months of support along with the upgrade purchase), you would be getting six months extra support and access to Developer files for $25 less than customers who step up and purchase the Developer version straight away. That would be unfair to the customers who chose to purchase the Developer version originally.

Thanks for your understanding.

EnergyFreak + · 11-17-2010, 04:03 PM

Okay so for $125 I can upgrade from designer to developer but with no support? I am assuming that when I do upgrade I will be able to download the latest version of the developer package right?

**Blair** + · 11-17-2010, 04:16 PM

I would like to be able to offer that to you but our customer download area isn't set up that way.

The six month access period a customer receives during the original purchase means six months access to support AND six months access to the download area. We don't associate dates with version numbers. We don't have a repository for outdated versions. We don't keep track of what customers had access to during their six months. Instead, the version available when a customer has access to downloads is the latest version.

I realize this isn't what you want to hear but much of our pricing/download/update policies are based on what's fair for everyone.

EnergyFreak + · 11-17-2010, 04:29 PM

I have an option in my control panel to upgrade to the developer version for $125, all I was asking was if when purchasing the upgrade you would be able to get the latest version, and I think this is what you were saying.

Quote:

Instead, the version available when a customer has access to downloads is the latest version.

Mike-N-Tosh + · 11-17-2010, 05:54 PM

Quote:

Originally Posted by Blair

Unfortunately, the Developer version upgrade is only available to customers with a current support subscription.

Perhaps you missed this in Blair's original response.

EnergyFreak + · 11-17-2010, 06:20 PM

Okay got it.

11-16-2010, 07:19 PM	#1
EnergyFreak + Customer Join Date: Feb 2010 Location: Montreal, QC Posts: 203 Rep Power: 9	Moving from Designer to Developer? Hi, I was wondering if I purchase the developer version upgrade, do I get additional support and upgrades? If so, how long is the upgrades and support for? Thanks. __________________ Publito - Petites Annonces Gratuites du Qu�bec.

11-17-2010, 01:32 PM	#2
Blair + Staff Join Date: Mar 2006 Posts: 531 Rep Power: 30	Hi - Unfortunately, the Developer version upgrade is only available to customers with a current support subscription. If the pricing structure were set up how you describe (i.e. receiving 6 months of support along with the upgrade purchase), you would be getting six months extra support and access to Developer files for $25 less than customers who step up and purchase the Developer version straight away. That would be unfair to the customers who chose to purchase the Developer version originally. Thanks for your understanding. __________________ Blair 68C Staff 68C Downloads \| Report a Bug \| Knowledge Base If you have a current support subscription, you can Submit a Support Ticket

11-17-2010, 04:03 PM	#3
EnergyFreak + Customer Join Date: Feb 2010 Location: Montreal, QC Posts: 203 Rep Power: 9	Okay so for $125 I can upgrade from designer to developer but with no support? I am assuming that when I do upgrade I will be able to download the latest version of the developer package right? __________________ Publito - Petites Annonces Gratuites du Qu�bec. Last edited by EnergyFreak; 11-17-2010 at 04:05 PM.

11-17-2010, 04:16 PM	#4
Blair + Staff Join Date: Mar 2006 Posts: 531 Rep Power: 30	I would like to be able to offer that to you but our customer download area isn't set up that way. The six month access period a customer receives during the original purchase means six months access to support AND six months access to the download area. We don't associate dates with version numbers. We don't have a repository for outdated versions. We don't keep track of what customers had access to during their six months. Instead, the version available when a customer has access to downloads is the latest version. I realize this isn't what you want to hear but much of our pricing/download/update policies are based on what's fair for everyone. __________________ Blair 68C Staff 68C Downloads \| Report a Bug \| Knowledge Base If you have a current support subscription, you can Submit a Support Ticket

11-17-2010, 06:20 PM	#7
EnergyFreak + Customer Join Date: Feb 2010 Location: Montreal, QC Posts: 203 Rep Power: 9	Okay got it. __________________ Publito - Petites Annonces Gratuites du Qu�bec.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Designer or Developer	Unregistered	Pre Sales Questions	1	10-01-2009 07:08 AM
Designer 4.1.5 to Developer	darkqueen	Technical Support	1	08-24-2009 09:44 PM
Designer vs Developer	Unregistered	Pre Sales Questions	1	11-24-2008 03:50 PM
Developer or Designer	jadove	Pre Sales Questions	1	04-02-2008 07:03 AM

Support Forums

Moving from Designer to Developer?