Account Activation \ Registration Emails

[free2take]

Hi all,

Just wondering why are there two seperate emails for these activities surely these could just be combined into one activity ?

Thanks,
Mully

[Mike-N-Tosh]

Originally Posted by free2take

Hi all,

Just wondering why are there two seperate emails for these activities surely these could just be combined into one activity ?

Thanks,
Mully

If there was only one email, then it would nullify the administrative option as to whether you require email activation of a new registered user.

Just my 2�,
Mike

[free2take]

If you don't want to require email validation then this info\link simply gets left out of the email template based on the checkbox state.

If you do one email could contain both the verify link and the login details, so 1 email could suffice unless I'm missing something here ?

Some users have just ploughed on trying to login after they receive the account info email and not read the other one and then gotten frustrated about it afterwards, one email is defo simpler although I acknowledge for the average user that one or two emails, overall its not hard to grasp.

[Mike-N-Tosh]

Mully, I can certainly see your point and I'm not arguing it either.

I was just giving my opinion as to why it was probably set up that way. As I don't work at 68C, my opinion probably doesn't count anyway. LOL!

I still have issues with new registration emails as for some reason many of the registrants only receive the first email (the login/welcome) one and not the other one to validate/activate their account. It seems to happen mostly with the bigger online email services (read this as hotmail, Yahoo...).

I've written additional information in the registration emphasizing that they will receive two emails... In addition, I have additional verbage in the login/welcome email that states this is one of two emails. Explaining that if they don't get the second one to validate their account to attempt to login and click the "send validation email again" link (which is in RED in my template). That does seem to help.

Cheers,
Mike

[free2take]

Thanks for the info Mike,

I'm wondering if I'm having a similar issue i.e. bigger email houses blocking the validation link email. I can see several members in the user awaiting registration group and all seem to be from hotmail accounts that do exist. I think I'm going to copy your strategy and alter the email content so users are very aware they should be receiving two emails.

I also modified the unvalidated account onscreen text for when a user attempts to login without fist validating the account to:

Please validate your account before logging in by clicking the link in the email you were sent entitled - 'Activate your account'.

Click here to have it resent to your email account if needed.

Hopefully with these tweaks it should be very clear to users.

Good luck,
Muly