Start your FTP program (or Windows Explorer).

Enter your FTP details (URL or IP, username and password). These should have been provided to you by your host. If you do not have this information, you'll need to contact your host to get this information. (For customers who want to use Windows Explorer, you will enter ftp://[email protected] in the address field to connect.)

Once you're connected, you should see two panes with files listed in each. One pane represents your local folders and files while the other pane represents the folders and files on your server.

In most circumstances, your host provides you with access to a directory just above your webroot. In other words, when you initially connect to your server with your ftp program, you should see a file named 'www' or 'public_html' (possibly both). Your website files will be uploaded to either the 'www' directory or the 'public_html' directory. Double-click the folder to view its contents.

If you have a new account, there may already be a few files and folders inside your public directory. These files were placed there by your host. If you have already installed a site, then you should see all the files and folders that make up yourexisting site.