Support Forums

sbhkma + · 03-30-2010, 02:56 PM

I have a fresh installation of 68Classifieds 4.1.9. No 3rd party modules except Templatecodes.
I have uploaded the modules and templates for Templatecodes into the correct directories.
Running php5.
Debug is inactive.
As soon as I try to activate templatecodes from settings/modules, I get a blank screen and then the site no longer works. No code shows up when viewing source code. Any thoughts as to what I might be doing wrong?

Mike-N-Tosh + · 03-30-2010, 04:11 PM

Sounds like you may have some file corruption in either the fresh install or the template codes files. Have you tried activating other modules besides the TemplateCodes module to see if the issue is with the module script?

We know that the TemplateCodes stuff works as there are many customers that have it installed and use it.

sbhkma + · 03-30-2010, 04:15 PM

Oh I have no doubt it works and I'm sure it's something I've overlooked.
I can activate the debug & statistics modules with no problem. I've re-unzipped and re-uploaded the templatecodes files as well.

seymourjames + · 03-30-2010, 06:45 PM

The instructions are straightforward enough so perhaps it is file corruption.

1. Upload modules and templates
2. activate templatecodes module only in the admin control panel.
3. set a template in your main template settings
4. go back to the modules admin and go to the link called admin beside the template switcher. Select the templates you want (do not select the default though).

sbhkma + · 03-30-2010, 06:54 PM

When I go to the admin / modules to select the templatecodes module, THAT is where it all goes horribly wrong. As soon as I activate the templatecodes module, I get a blank screen and nothing works-not admin, not the front end. I have to reinstall the database (thank goodness for backups) in order to get it working again. I've deleted all the templatecode files from the server and re-uploaded them fresh from the zip file.

seymourjames + · 03-30-2010, 07:43 PM

You don't need to reinstall the database. You just clear the modules. from the FTP space after pressing deactivate for the templatecodes module and delete (resets the database). Anyway I suspect you are not running PHP5 even though you say you are. The way to test this is to make a file call test.php in your top directory. Then put contents into it like this

<?php
phpinfo();
?>

Then run this in your browser -

http://www.mydomain.com/test.php

If not then please contact me on support.

seymourjames + · 03-30-2010, 08:04 PM

You are running php5 it seems afgter all so it is something else in your setup - will get to the bottom it and post here for others.

Well - update - it appears your PHP 5 installation is not compiled properly because it is missing a standard library. You need to ask your hosting provider to fix their issue or move hosting provider.

sbhkma + · 03-31-2010, 12:31 PM

Thank you ever so much for your help on this. It is now working correctly. Your support is exemplary.

seymourjames + · 03-31-2010, 12:40 PM

I bet they were embarrassed?

sbhkma + · 04-02-2010, 01:42 PM

I want to thank Templatecodes for the exemplary support on this issue. They went far above the call of duty in assisting me with getting this working!

Some of the best support I've ever seen.

03-30-2010, 02:56 PM	#1
sbhkma + Customer Join Date: Feb 2007 Posts: 69 Rep Power: 22	Templatecodes intallation not working I have a fresh installation of 68Classifieds 4.1.9. No 3rd party modules except Templatecodes. I have uploaded the modules and templates for Templatecodes into the correct directories. Running php5. Debug is inactive. As soon as I try to activate templatecodes from settings/modules, I get a blank screen and then the site no longer works. No code shows up when viewing source code. Any thoughts as to what I might be doing wrong?

03-30-2010, 04:11 PM	#2
Mike-N-Tosh + Developer & Moderator Join Date: Jan 2007 Location: Pennsylvania, USA Posts: 2,422 Rep Power: 75	Sounds like you may have some file corruption in either the fresh install or the template codes files. Have you tried activating other modules besides the TemplateCodes module to see if the issue is with the module script? We know that the TemplateCodes stuff works as there are many customers that have it installed and use it. __________________ Mike-N-Tosh IndianaPC.org - A community website (v3.1.10 Developer - heavily modified & used as the CMS) Sandbox [localhost(v3.1.10, v4.0.9, 4.1.10,4.2,5.0)] for development and customization Visit My blog: reviews, tips, tricks, tutorials and my store with Templates, Mods & Docs Web Hosting \| Web Design & Development \| 68 Classifieds Customizations I am not a 68C employee, just a user and try to help out Last edited by Mike-N-Tosh; 03-30-2010 at 04:25 PM.

03-30-2010, 06:45 PM	#4
seymourjames + All Hands On Deck Join Date: Mar 2008 Posts: 3,519 Rep Power: 89	The instructions are straightforward enough so perhaps it is file corruption. 1. Upload modules and templates 2. activate templatecodes module only in the admin control panel. 3. set a template in your main template settings 4. go back to the modules admin and go to the link called admin beside the template switcher. Select the templates you want (do not select the default though). __________________ "The fool doth think he is wise, but the wise man knows himself to be a fool.". TemplateCodes.com for 68C

03-30-2010, 07:43 PM	#6
seymourjames + All Hands On Deck Join Date: Mar 2008 Posts: 3,519 Rep Power: 89	You don't need to reinstall the database. You just clear the modules. from the FTP space after pressing deactivate for the templatecodes module and delete (resets the database). Anyway I suspect you are not running PHP5 even though you say you are. The way to test this is to make a file call test.php in your top directory. Then put contents into it like this <?php phpinfo(); ?> Then run this in your browser - http://www.mydomain.com/test.php If not then please contact me on support. __________________ "The fool doth think he is wise, but the wise man knows himself to be a fool.". TemplateCodes.com for 68C Last edited by seymourjames; 03-30-2010 at 07:49 PM.

03-30-2010, 08:04 PM	#7
seymourjames + All Hands On Deck Join Date: Mar 2008 Posts: 3,519 Rep Power: 89	You are running php5 it seems afgter all so it is something else in your setup - will get to the bottom it and post here for others. Well - update - it appears your PHP 5 installation is not compiled properly because it is missing a standard library. You need to ask your hosting provider to fix their issue or move hosting provider. __________________ "The fool doth think he is wise, but the wise man knows himself to be a fool.". TemplateCodes.com for 68C Last edited by seymourjames; 03-30-2010 at 10:22 PM.

03-30-2010, 04:15 PM	#3
sbhkma + Customer Join Date: Feb 2007 Posts: 69 Rep Power: 22	Oh I have no doubt it works and I'm sure it's something I've overlooked. I can activate the debug & statistics modules with no problem. I've re-unzipped and re-uploaded the templatecodes files as well.

03-30-2010, 06:54 PM	#5
sbhkma + Customer Join Date: Feb 2007 Posts: 69 Rep Power: 22	When I go to the admin / modules to select the templatecodes module, THAT is where it all goes horribly wrong. As soon as I activate the templatecodes module, I get a blank screen and nothing works-not admin, not the front end. I have to reinstall the database (thank goodness for backups) in order to get it working again. I've deleted all the templatecode files from the server and re-uploaded them fresh from the zip file.

03-31-2010, 12:31 PM	#8
sbhkma + Customer Join Date: Feb 2007 Posts: 69 Rep Power: 22	Thank you ever so much for your help on this. It is now working correctly. Your support is exemplary.

03-31-2010, 12:40 PM	#9
seymourjames + All Hands On Deck Join Date: Mar 2008 Posts: 3,519 Rep Power: 89	I bet they were embarrassed? __________________ "The fool doth think he is wise, but the wise man knows himself to be a fool.". TemplateCodes.com for 68C

04-02-2010, 01:42 PM	#10
sbhkma + Customer Join Date: Feb 2007 Posts: 69 Rep Power: 22	I want to thank Templatecodes for the exemplary support on this issue. They went far above the call of duty in assisting me with getting this working! Some of the best support I've ever seen.

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Templatecodes intallation not working