Why should I pay for control panel access?

[mikesouthbeach +]

I have no idea which version or template I am using b/c I can't access that information since my control panel access has been restricted. I do know I purchased the Developer version.

I purchased your product like a year ago and basically, the control panel was free. I haven't received any emails indicating that I have to pay for this newly added service. If I knew that I was going to pay $50 bucks every 6 months to use your control panel, I might of reconsidered checking out your competition.

Why should I pay for this? The terms and conditions that I agreed to when I purchased your product didn't indicate this. You should offer this fee to newly acquired customers and not old and loyal customers. Its much more expensive to lose and old client than to gain a new one.

[Eric Barnes]

Hi,

The 6 months of support and upgrades is paid but your will site will continue to work with out renewing this. When you visit the control panel what type of errors are you getting?

[mikesouthbeach +]

This is the Error I am getting Eric.


License Error
Hash incorrect. Please try the following to try and resolve this:
Please visit 68 Classifieds customer area and update your license with the appropriate domain name.
Delete the file license/key.php and reload this page.
If that does not work please contact 68 Classifieds for support.

[Lhotch +]

What do you see when you login to the 68 Clasifieds ustomer area via the link above?

[mikesouthbeach +]

It takes my to add the 6 month fee to my shopping cart.

[Eric Barnes]

Everything looks fine on our end. Can you delete the license/key.php file and then try to login and see if that works?

[mikesouthbeach +]

Thank you very much......This worked perfectly! Thanks for the fast attention.

[mikesouthbeach +]

Apparently, after we deleted the license/key.php file, we noticed that the page where you can manage the categorie's extra fields are not appearing. Any suggestions for this fix?

[Lhotch +]

Originally Posted by mikesouthbeach

Apparently, after we deleted the license/key.php file, we noticed that the page where you can manage the categorie's extra fields are not appearing. Any suggestions for this fix?

Are there any errors or just a white page?

If its just a white page then I would start by clearing the cache (ie contents of /templates_c and if that doesnt fix it look at your original download and compare the files in your admin folder to whats in the download and make sure all the files exist. Could you have accidentally deleted a file?

[mikesouthbeach +]

We tried what you suggested, but that didn't work. We compared the files and all of them are there, including the template it utilizes. We still are getting a blank page.